We’re investing in our talent!

ServiceMaster is investing in talent across several functions to enhance our sales, marketing, and operations and drive a competitive advantage for all our brands.

Ready to be a part of our growth? We are looking for talented people to join our team!

Business Development Consultant

We are currently looking for a Business Development Consultant for our ServiceMaster Clean team. In this role, you'll drive franchisee sales and profit, coach for operational excellence, and enforce brand standards by providing high-level business consulting expertise and advice to a defined group of franchisees. In addition, you'll drive revenue growth by developing annual sales, marketing, and financial plans for each franchisee in your region.

What you'll do:

• Perform business evaluations
• Track and facilitate progress by gathering and analyzing data, making recommendations, building commitment, and overcoming objections
• Provide training and advice to franchisees on evaluating and acting on financial analysis tools, such as profit and loss statements, balance sheets, cash flow reviews, financial key performance indicators, pricing strategies, etc.
• Identify business needs and opportunities to improve performance and growth by leveraging company operating systems or resources
• Facilitate learning and sharing of best practices in a wide variety of formats, including group presentations and face-to-face training
• Ensure full brand standards compliance with all products, equipment, tools, operating systems, processes, and initiatives to promote operational excellence and superior customer experience
• Provide action plans with timing to resolve any system non-compliance
• Perform field audits for quality assurance
• Assist Directors of Business Development (BDD) in managing regional initiatives and projects, provide coaching and guidance for other BDCs, provide owner support for escalated issues, gather data and reporting responsibilities, and assist with market expansion and sales initiatives in assigned region
• Act as lead for conventions and other events, including representing the brand, owning content, programming, scheduling, and other logistics
• Represent the business unit in franchise councils and take ownership of various responsibilities within the council
• Serve as the primary liaison for Franchisee renewals, collections, insurance, royalties, etc.
• Operate a motor vehicle when traveling to conduct field audits, site visits, etc.

What you bring:

• Bachelor’s degree in business or related field or an equivalent combination of education and experience is required; a Master’s degree is preferred
• 5+ years of experience in business operations management or a related field is required
• Experience in project management, leadership, budgets, profit & loss, employee supervision, customer service, and conflict resolution required
• Sales experience in the service industry preferred
• Multi-unit franchise operations or strategic business planning experience preferred
• Business and financial acumen
• Strategic and innovative thinking skills
• Project management, organization, multi-tasking, and prioritization skills
• Coaching and influencing skills
• Executive presence with the ability to speak publicly (e.g. facilitation of workshops, training sessions, and large group settings)
• Proficiency in Microsoft Office applications (e.g. Word, Excel, PowerPoint)
• Ability to review financials and key metrics and determine a corrective course of action
• Ability and willingness to travel as needed for business unit, including overnight
• Valid, permanent driver’s license from state of residence and a clean driving record, defined as no DUI- related violations within the past 5 years and no more than three moving violations within the past three years, is required