Job description

SUMMARY:
Technology is at the center of all the products and services that we offer to our customers; and the alignment of these technical solutions with the needs of the business lines is paramount to the success of WesBanco. The Business Analyst team is responsible for bridging the gap between the changing needs of our external and internal customers and the ever-advancing technological solutions that support those needs. Business Analysts will ultimately oversee their assigned applications to ensure that we are fully leveraging technology to efficiently and effectively meet end user needs.

The Business Support and Delivery Manager will oversee a group of Business Analysts who manage the business components of a single or set of applications. This position resides within the Operational Business line but is expected to work closely with both the revenue generation and Information Technology areas of the bank. The Business Support and Delivery Manager will work closely with the Technical Support and Delivery team to ensure that all new features are deployed and supported consistently with Information Technology policies and standards.

LOCATION:
This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).

CUSTOMER SERVICE SKILLS:
Willingness to provide a level of service which will clearly differentiate us from our competitors.

INTERPERSONAL SKILLS:
Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.

Excellent presentation skills and the development of related materials.

Must have good analytical and problem-solving skills.

Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations.

Ability to multitask and work under pressure.

Ability to handle a variety of projects simultaneously.

Ability to effectively interact across all levels of the organization, including branch network and other operations departments.

Strong organizational and prioritization skills.

Strong time management skills.

Team player with a positive outlook.

Ability to work independently.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manages team of Business Analysts and oversees daily operation of supporting systems.

Coaches and provides guidance to direct reports on personal development, individual responsibilities, tasks and functions and cross application impacts.

Oversees business requirement documentation and consults on technical requirements in coordination with the Technical Support and Delivery team for process improvement and system solutions

Ensures that application changes and replacements are well communicated and collaborative with Project Management, Information Technology and other stakeholders.

Ensures that initiatives owned by supporting team members align with the corporate strategy and budget.

Maintains a strong understanding of all risks and controls owned by supporting team members.

Develops a strong understanding of costs and cost drivers of applications including the ability to accurately forecast costs related to changing circumstances.

Oversees management of the lifecycle of supported applications including gaining a deep understanding of application roadmaps, releases and upgrades and defect tracking.

Oversees collaboration of Business Analysts with Application Analysts and end users to ensure that new features are deployed appropriately.

Partners with business stakeholders, vendor partners, and the Technical Support and Delivery team to ensure expected system behavior and user adoption is understood and documented.

Responsible for the Core Oversight Committee and support of the core relationship for all business lines.

Responsible for overseeing the work effort surrounding the core system conversion during acquisitions.

Facilitates development of training and other resources to ensure appropriate system usage.

Acts as primary relationship manager in partnership with the Technical Support and Delivery team for major vendor relationships. Understands vendor capabilities, vendor deliverables, service level agreements and expectations, and the software release schedule.

OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Possess intermediate keyboard/typing skills.

Willingness to respond to emergencies.

Willingness to work additional hours if needed.

Proficient knowledge of Microsoft Office Products, including Word and Excel.

Ability to learn other banking systems.

Ability to effectively use technological resources for meetings, coaching, and training.

Bachelor’s Degree and 3 years of experience in banking, technology, or another related industry or 5 years of experience in banking, technology or another related industry or equivalent combination of education and experience.

Strong knowledge of customer and user system experiences preferred.

Advanced technical skills are not required; but knowledge of system components and user experience is highly desired.

Minimum of three years of experience in a leadership role.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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