Job description

At Cano Health, our culture is a “family of families”, growing stronger together to improve the lives of our patients, communities, and our associates. A culture that succeeds because of the hearts and minds of our people.

The Patient Services Coordinator is responsible for answering inbound /handling outbound calls. Make use of company policies to obtain a First Call Resolution on each and every call. A Call Center Agent is often the first point of contact for customers’ and patient issues. patient services coordinators are required to have a commitment to customer/patient satisfaction and an ability to make quick and accurate decisions.

Note: This position can be remote/WFH after training (30 days).

Responsibilities

• Answer incoming customer /patient phone calls
• Making and confirming patient medical and transportation appointments in eCW and Shurpa
• Responsible for order entry into the computer system.
• Refers requests for emergency care and urgent care or medical advice to the appropriate staff member.
• Attend all mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
• Input data into the company computer platform to keep each customer record updated

Qualifications

• High school diploma or GED.
• Previous experience in a physician’s office, clinic, or hospital processing referrals.
• Medical terminology knowledge.
• Experience scheduling healthcare appointments.
• Must be able to speak, read and write English and Spanish

Job Types: Full-time, Internship

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• This position requires to complete 30-days training in-person before working from home. Are you comfortable commuting to this job's location?

Work Location: In person

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