Job description

Duty - This position serves a Driver Services call center agent and serves the public by providing information about customer's records. Applying Job Knowledge to Customer Interactions: Translates and clarifies Colorado Motor Vehicle statutes, department administrative procedures, and policy to customers. Determines the effect of statutory law on a driving record and uses experience and reasoning to determine the best approach for the extensive number and possible courses of action in response to division notices, restraints, or general licensing issues. Resolving Customer Disputes and Concerns: Employs appropriate conversational techniques to diffuse irate customers. Directs the discussion towards the significant aspects of the problem and then helps the customer to resolve any issues within the boundaries of established statutes and guidelines. Educates and instructs customers on legislative objectives and rationale on departmental restraints.

Job Type: Contract

Experience level:

• 10 years
• 11+ years
• 7 years
• 8 years
• 9 years

Schedule:

• 8 hour shift

Experience:

• SQL: 1 year (Preferred)

Work Location: Remote

Speak with the employer
+91 9176381524

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