Job description

The Call Center Representative often serves as the initial point of contact with First Choice Health Centers callers. The representative provides exemplary customer service to all patients, their families and other contacts. This position is charged with the timely and accurate processing of patients through answering all incoming calls, taking complete and accurate messages, (re)scheduling appointments, verifying patient information, collecting information pertinent to reason for call to accurately direct patient to correct source to meet their needs.

Duties and Responsibilities

Primary Accountabilities and tasks:

• Answers all incoming calls in a timely manner in a call center setting
• Schedules/reschedules patient appointments, responds to customer questions, accurately and timely, elevates customer concerns to supervisor in a pleasant, respectful and courteous manner.
• Obtains and verifies required information, such as patient demographics, during call.
• Make same day appointment for all medical, family providers, pediatrics, obstetrics and gynecology and specialty providers.
• Refer to phone triage list for calls referred to nurse or Provider

Pertinent Expected Duties:

• If checking-in patient on ECW (if appropriate), make a copy of both the patient’s insurance card and valid current identification and scan into ECW
• Reviews patient demographics, insurance information, preferred pharmacy, and pertinent annual forms for signatory
• Uphold patient confidentiality through understanding and proficiency of eHIPAA regulations for PHI. Refrains from accessing charts or records for patents unless there is a need to know to complete your role.
• Familiarize self with expected workflows for role, including expected call volume, dropped call reports, volume of time on phone for calls. Gathers and enters pertinent registration information to create a new client record in EHR.
• Works through incoming telephone encounters received.
• Sends telephone encounter communications to patient care teams and individuals necessary to manage patient’s care and questions as needed.
• Understands and respects all cultural diversity and equity and gender identities.
• Complies with all infection control policies and procedures outlined by the organization in accordance with professional, state, and federal guidelines.
• Complies with all organizational policies and procedures, regulatory, compliance, accrediting and local and federal statutes and standards.

Job Type: Full-time

Pay: From $17.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Ability to commute/relocate:

• East Hartford, CT 06108: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.