Job description

Job Summary

Serves members by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

Responsibilities and Duties

Determines member needs by working with customers.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; Implementing solutions; escalating unresolved problems.

Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Enrolls members in additional services by recognizing opportunities to cross-sell accounts; explaining new features.

Keeps equipment operational by following established procedures; reporting malfunctions.

Updates job knowledge by participating in educational opportunities.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Qualifications and Skills

High School Education

Communication & Phone Skills are essential.

Computer skills helpful.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Work Location: One location

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