Job description

Position Summary: Delivery of new hire training (including systems, data and operational training) new product or service launch training, soft skills training and functional training. Also delivers any necessary refresher training or supplemental training to existing staff as required. Demonstrates necessary fundamental training concepts; including facilitation, skills practice, instructional and classroom management skills to ensure learning transfer, reinforcement and on-the-job application.

Position Requirements:

• Effectively conduct new hire and supplemental training as required to ensure agents can successfully perform their job.
• Prepares classroom for in accordance with project start and end dates.
• Create classroom activities to keep trainees engaged in training.
• Maintain order and discipline in the classroom to create the best learning environment.
• Tracks and reports all training activities and provides updates to HR, Training, and Quality Manager.
• Ensures that the training requirements are fully met while conducting new hire or supplemental training.
• Monitor attendance and performance of employees during training.
• Proactively identifies and reports any training gaps.
• Support the account as a CSR during training downtime if necessary.

Essential skills and experience

• Bachelor’s degree or equivalent work experience required.
• Minimum two-years customer service experience.
• Previous supervisory or management experience preferred.
• Prior relevant experience in training or education.
• Excellent oral and written communication skills are required.
• Strong time management and organizational skills.
• Ability to demonstrate a high degree of professionalism, flexibility, and integrity.
• Ability to work independently with minimal supervision inside and outside of the classroom while contributing to the overall team success.
• Must demonstrate flexibility; must be able to adapt to changing business needs and the needs of the trainees.
• Commitment to developing others and helping them to succeed.
• Excellent interpersonal, verbal, written and listening communication skills.
• Proficient use of the Microsoft Office Suite, training applications, and Windows applications.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

COVID-19 considerations:
Social distancing with common areas are sanitized regularly and mask are required when in the building

Education:

• Bachelor's (Required)

Experience:

• Curriculum development: 3 years (Required)
• Training & development: 3 years (Required)
• Training Management: 3 years (Required)

Work Location: One location

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