Job description

We’re Looking For: Someone with tenacity, passion, discipline and grit to join our team as a Campus Technician at our Bakersfield, CA Campus.

To Do What: In this position, you will be responsible for providing a high level of technology support for students, faculty and staff.

Who Are We: United Education Institute is a leader in post-secondary career education and we are obsessed with student success. Our company is fast-growing and has opportunity for growth and advancement.

What We Offer: We are a Certified Employee-Owned Company and offer a variety of benefits for full-time and part-time colleagues including a generously matched 401(k) plan!

Some of the great work you’ll do includes:

• Supporting students through their education journey and witness their dreams become reality
• Helping students determine their educational goals

Position Summary
Reporting to the Manager of IT Campus Support, the Campus Technician is responsible for all desktop support functions within the Campus. The position provides support to all employees, Instructors, and students on campus for the following operating system, applications, network access, file level access, printing, connectivity, user status changes, and their phone setup. The position is also responsible for executing the maintenance functions on the student lab images; published applications for staff access. The Campus technician will perform monitoring functions to ensure all networks and systems are reporting healthy status. The Technician is responsible for first level escalation to the Network or System Engineers to ensure the issue is being addressed and a resolution is reached. The Campus Technician is also responsible for all support functions related to the intranet environment (Unify).

Primary/Essential Duties and Responsibilities
· Desktop support functions at the Campus (set up new user workstations, answer user Help desk tickets, set up new user phones, Email, printers, and transcript accounts change functions for all users as needed

· Provide technical support and training to users on the access and use of Company resources.

RingCentral phone, Desktop or Mobile Application, Helpdesk submissions, Outlook email, access to email on personal cell for authorized users

· Verify that campus users have access and are connected to copiers\scanners and printers.

· Check the campus copiers, scanners and printers daily for paper, toner/Ink and network connectivity

· Take and submit the meter count from the copiers. Check classroom projector functionality and train users on the use of the projector copiers, scanners, and printers

· Conduct maintenance functions on all student lab images and WYSE thin client (V.D.I) used at the campus

· Monitor Network and system health on campus to ensure their availability and up-time

· Monitor the campus Wi-Fi connection to ensure that it is working for staff, faculty and staff

· Create new student accounts and provide information to the Education Department

· Verify that the students can log-in to the workstations and Kindle tablets

· Escalate issues that cannot be resolved at the campus level to the Network or System Engineers

· Setup and troubleshooting of classroom projectors

· Perform maintenance functions on all applications accessed by users via Skype screen sharing

· Unlock accounts and reset user passwords

· Maintain campus data-center, cabling, UPS maintenance, and server up-time

· Work with the Network & System Engineers on all assignments required at the campus

· Other duties as assigned.

Essential Skills And Experience
· Maintain proper decorum when interacting with staff, faculty, students and outside vendors

· Demonstrate good technical, problem-solving, communication and documentation skills.

· Self-starter, flexible, dependable, and capable of multi-tasking and of quickly learning new products and technologies

· Advanced understanding of Windows 10 desktop operating system

· Experience in desktop support functions (printing, users access, application support, …etc)

· Basic understanding of cable termination techniques, procedures, equipment and troubleshooting techniques including 66 & 110 blocks, MDF & IDF cabling, Fiber Optics cabling

· Basic understanding of telecommunication & analog phone punch down systems

· Basic understanding of Network administration functions

· Basic understanding of Phone system administration functions

· Basic understanding of monitoring and escalation process

· Basic understanding of Uninterruptable Power Systems (UPS)

· Hands-on experience with Windows 10 Operating system, MS-Office and O365

· Ability to explain technical terms and processes in laymen’s terms to end users

· Well versed in time management and inventory control

Key Success Factors

• Promptly responding to and closing of Helpdesk tickets
• Assigned projects are completed promptly with proper documentation
• Adherence to written company policies and procedures

Direct Reports to This Position
None

Physical and Mental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical - standing, walking, sitting, handling papers and folders, ordinary talking, hearing, and vision, lifting up to 25 pounds.

Mental - alertness, precision, ingenuity, problem-solving, analytical, memory, concentration, judgment, writing ability, reasoning, initiative, patience.

Applicants who complete the skills assessments and record answers to the phone interview are reviewed first and given special attention. Those assessments are listed below and are provided only when submitting your application directly on the Indeed website.

• Skills test: Phone interview
• Skills test: Technical support
• Skills test: Technical support: Customer situations

Job Type: Full-time

Salary: $2400 to $25.00 /hour

Job Type: Full-time

Pay: $24.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift
• On call

Application Question(s):

• Lack of answering will not disqualify you, but, may be the difference when comparing similarly qualified applicants:

Have you ever served in the Military? (Yes / No)

• You MUST be fully vaccinated against Covid-19 to be considered for the position our company will not be testing or allow testing as an alternate to being fully vaccinated. Are you fully vaccinated. (YES or NO)
• Lack of answering will not disqualify you, but, may be the difference when comparing similarly qualified applicants:

Have you reviewed the Hourly Salary Range? (Yes / No)

• Lack of answering will not disqualify you, but, may be the difference when comparing similarly qualified applicants:

Do you live within 10 miles of job location? If not, how many miles away do you live? (Yes / No)

• Lack of answering will not disqualify you, but, may be the difference when comparing similarly qualified applicants:

Please list all current or expired IT Certifications achieved.

Education:

• High school or equivalent (Required)

Shift availability:

• Day Shift (Required)

Work Location: One location

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