Capacity Planning in Workforce Management / Call Center with Amazon Connec
Job description
Job Title - Capacity Planning in Workforce Management / Call Center with Amazon Connect (Super must)
Direct Client Requirement
100% remote
PST Work times
All terms okay
- 5+ plus years in related sales and operations planning with strong data and analytics skills; Dynamic workforce management (service planning) experience an advantage
-Experience in developing workforce capacity planning models.
-Broad end to end supply chain and operations process knowledge
-Deliver proactive analysis of provided financial forecast and creation of operational forecasts to produce effective projections of inputs and capacity requirements.
- Analysis of inputs and recommendation of trends or variances to plan to ensure accurate planning of all input variables affecting the forecast and staff planning
Job Type: Contract
Salary: $9.83 - $22.52 per hour
Schedule:
- 8 hour shift
Work Location: Remote
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