Position: Card Services Representative

Position Location

Citizens Bank – Account Service Center

275 SW 3rd St

Corvallis, OR 97333

Type: Full-Time/Non-Exempt

Hours: Mon-Fri 8am-5pm

Reports to: ASC Card Services Operations Officer

Position Description

The Card Services Representative processes the daily activities of the Bank’s Debit and ATM card operations and associated support functions. You will be responsible for processing ATM/Debit Card Applications & change requests, monitoring of ATM and Debit Card fraud & dispute reports, and process Regulation E/Visa ATM/Debit Card Disputes. You will support Citizens Banks Branches and Departments with ATM and Debit card inquiries. The Card Services Representative will report to the Account Service Center Card Services Operations Officer. The Card Services Representative works with the Card Services team to complete daily Debit and ATM card operations. The Card Services Representative will resolve inquires and escalate issues as appropriate.

Card Services Representative

• Balance assigned General Ledgers.
• Checkback, Filing & Scanning.
• Process Fraud Alerts.
• Process Applications, Card Reorders, Travel Notices & Change Requests.
• Process ATM/Debit Card Regulation E/Visa Disputes.
• Tier I support for situational analysis & troubleshooting requiring critical thinking.

General

• Model the Citizens Bank Corporate Culture in all aspects of interactions and work.
• Create a connection and develop rapport with Bank personnel to provide outstanding, personalized service.
• Maintain the safety, integrity, and confidentiality of customer information.
• Help maintain a safe and secure work environment.
• Build, develop, and maintain partnerships with teammates and other departments to maximize effectiveness and to best serve our customers.
• Regular and reliable attendance.
• Responsible for completing all training courses assigned.
• Compliance with the Bank Secrecy Act and other banking regulations.
• Other duties as assigned.

Required Qualifications

• No prior banking experience required.
• High school diploma or equivalent.
• Experience operating Windows based PC.
• Experience with Microsoft Applications including Word, Excel, and Outlook.
• Experience with general office equipment such as copier, scanner, fax, 10-key, filing systems.
• Proficient knowledge of basic addition and subtraction.

Attributes

• Strong ability to focus on time management and be detail oriented.
• Strong ability to critically think and seek out areas for process improvement as assigned.
• Ability to provide a high level of service to bank employees.
• Enjoys working in a team environment and building strong relationships.
• Strong interpersonal, written, and verbal communication skills.
• Dedication to organizational goals, objectives, cultural values, mission, and vision.
• Adaptable to change, self-motivated to create opportunities for efficiencies and improvement.
• Ability to prioritize tasks using strong time-management, personal and workspace organization, and problem-solving.
• Ability to work accurately with close attention to detail.
• Effective interpersonal skills with the ability to work with individuals and groups at all organizational levels.
• The ability to work independently and as part of a team.
• Exhibit a professional, business-like appearance and demeanor.

Physical Requirements

• Ability to clearly speak, hear, see, and communicate with customers and co-workers.
• Ability to stand or sit for extended periods of time.
• Ability to perform repetitive finger, hand, and arm movements.
• Ability to regularly kneel, reach, bend, push, pull, carry up to 50 pounds.

Benefits

Citizens Bank offers competitive compensation and outstanding benefits:

• Medical, Dental, and Vision Insurance
• 401(k) with Employer Matching
• Employee Assistance and Wellness Program
• Life, Short-term and Long-term Disability
• Up to 11 Paid Holidays
• Health and Dependent Care Reimbursement Accounts
• Paid Time Off
• Banking Privileges

Disclaimer

Citizens Bank is an Equal Opportunity and Affirmative Action employer and is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, pregnancy, national origin, age, sexual orientation, gender identity, military or veteran status, or disability. All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Citizens Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal Schedule I drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.