Job description
Job Description:
Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.
CareLinx is a division of Sharecare. Carelinx is looking for a Care Advisor to assist with CareLinx's Provider and Consumer lines of business. CareLinx is a healthcare technology platform that connects families with non-medical, in-home caregivers, and Advisors provide support and guidance to families during the caregiver search, interview, and hire process. This support includes searching for viable caregiver candidates, setting up interviews, and helping with the completion of the hiring process and at times invoice payments.
Job Summary:
As a Care Advisor, you are the guiding expert for families about all things CareLinx-related. You need to love interacting with people while providing stellar customer service and guidance in order to assist families during their in-home care journey. You should also be a team player and be willing to learn about CareLinx's clients and healthcare partners. You need to thrive in a fast-paced, technology-forward environment, hold yourself, personally, to high professional standards, and be comfortable working from home. If you think there's alignment with the description above, CareLinx may be the place for you.
As a Care Advisor, you are the guiding expert for families about all things CareLinx-related. You need to love interacting with people while providing stellar customer service and guidance in order to assist families during their in-home care journey. You should also be a team player and be willing to learn about CareLinx's clients and healthcare partners. You need to thrive in a fast-paced, technology-forward environment, hold yourself, personally, to high professional standards, and be comfortable working from home. If you think there's alignment with the description above, CareLinx may be the place for you.
Schedule: 10am-7pm CT. Includes both weekdays and weekends.
Full Time (40hours)
Essential Functions:
- Provide ongoing support to families after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction
- Document accurate and complete notes of all family and caregiver interactions in CareLinx's EHR system
- Work collaboratively and professionally with other team members and teams within CareLinx (e.g., product, customer success, operations)
- Exhibit excellent verbal and written communication skills via phone, email, and text
Qualifications:
- Effective time management skills and high attention to detail
- Excellent verbal and written communication skills
- Superior organization and multitasking capabilities
- Goal-driven, problem solver
- Comfortable working autonomously and remotely, primarily via phone
- Professional, confident, outgoing demeanor
- Experience working with Microsoft Office/Google Suite
- Ability to maintain strict confidentiality, and exercise good judgment
- Advisors are expected to meet performance goals set forth per CareLinx guidelines
- Additional job duties may be assigned on an as-needed basis
- High school diploma
Preferred Qualifications:
- At least one year of case management or inside sales experience
- Some college-level coursework
- At least one year of experience in a customer service or call center environment or a minimum of 2 years experience in a customer service environment
- Previous healthcare experience
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
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