We are seeking a full time (1.0 FTE) Care Coordinator, Behavioral Health to join our Hayward team! The hours for this position are Monday-Friday, 8am-4:30pm.

PURPOSE: The Behavioral Health Care Coordinator works with multidisciplinary teams to support the delivery of integrated care by assessing needs and connecting people to behavioral health and other services. The Care Coordinator engages individuals interested in, or participating in, the recovery program.

POSITION SUMMARY: The Behavioral Health Care Coordinator gathers information for individuals establishing care within the recovery program, using standard protocols and assessment tools. The Care Coordinator is responsible for supporting and coordinating the needs of program participants, including internal referrals and connection to external resources. The Coordinator engages individuals in their identified goals and connects them to integrated, patient-centered services.

The Care Coordinator, Behavioral Health duties include but are not limited to:

• Completes screenings and performs review of intake materials requiring the use of independent judgment to complete recovery program intakes.
• Schedule appointments for potential behavioral health clients and ensure timely communication with clinical staff regarding appointments.
• Assist BH Services Manager with coordinating program access and admission priorities.
• Participate in briefings, and other program meetings.
• Work collaboratively with team members to connect people to whole-person care, including clinical needs and social determinants of health.
• Completes routine screening, brief intervention and referral to treatment to promote service integration.
• Promote timely access to appropriate care to reduce emergency room utilization and hospital readmissions.
• Increase utilization of preventative care.
• Connect people to resources and supports to engage in identified goals and treatment plans.
• Mutually establish acceptable boundaries with participants and care team members.
• Assist BH Services Manager by serving as an informational resource for participants, care team, family/caregiver(s), and community resources.
• Facilitate access to appropriate medical and specialty providers.
• Increase continuity of care by managing relationships with tertiary care providers, transitions-in-care, and referrals.
• Educate participants and family/caregiver(s) about relevant recovery resources.
• Facilitate and attend meetings between participant, family/caregiver(s), care team, and community resources, as needed.
• Assist with population health management initiatives.
• Participate in Care Coordinator training courses/webinars and meetings.
• Assist Integration team with quality improvement efforts by utilizing dashboards, tracking tools and providing quality reporting data as needed.
• Supports accurate and timely documentation and audit efforts, using Electronic Health record system for documentation.
• Understand and demonstrate knowledge of HIPAA and maintain strict confidentiality regarding protected health information.
• Understands and upholds the organization’s stated Mission, Vision, Values and Goals.
• Prioritize concurrent tasks and team requests to meet tight deadlines; flag obstacles and propose solutions in a timely manner.

Qualifications and Education Requirements:

• Bachelor degree in social science field (Social Work, Psychology, Sociology, etc.) required (Masters in Social Work preferred) with at least 2 years of experience working in behavioral health or social services. Equivalent combination of education and experience may be considered.

We Offer a Comprehensive Benefits Package *:

• Competitive benefits include Health, Dental, 403B Retirement Savings Plan w/ employer match, HSA/Flexible spending accounts, and Employer-paid STD, LTD and Life Insurance
• Family-friendly, flexible work schedules - NO WEEKENDS!
• 9 Paid holidays including the Day After Thanksgiving, Christmas Eve, and a Birthday holiday
• PLUS 3 or more weeks of PTO, with 1 full week of PTO available to use upon hire!
• NorthLakes Paid Leave Bank to help support your medical needs
• Tuition Reimbursement Program and Continuing Education
• Unique Wellness Benefits; including a generous Health & Wellness Reimbursement program, Community Supported Agriculture (CSA) loan program, and Employee Assistance Program
• Travel Reimbursement
• Employee Referral Program $$$

"Our Mission is to respond to the healthcare needs of our communities with an integrated array of quality services and actively remove barriers to wellness".

NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

• Benefits eligibility is dependent upon FTE Status and Position.
• All offers of employment are contingent upon successful completion of a criminal background check and references.