Job description

Goodwill's Mission: Transforming the lives of the individuals with disabilities and other barriers through pathways to independence and the power of work.

Summary

With the understanding that business and employers are key customers of the workforce development system, apply knowledge of modern job search, recruitment and retention strategies to assist participants with disabilities and other barriers to develop necessary skills to obtain, maintain and advance in competitive employment through group and classroom facilitation.

Essential Job Functions

• Speak the language of business and the employer marketplace. Understand that business and employers are key customers of the workforce development system.
• Access, analyze, and use local, state, and national electronic and non-electronic labor market information delivery systems and databases to assist participants to explore, set and achieve goals.
• Create an environment that enables all individuals to contribute to their fullest potential.
• Identify and implement innovative methods and adapt materials to meet needs of and deliver services to diverse or special populations.
• Identify the kinds of information individuals need, including assessments, to assist participants to make realistic career decisions, and direct participants to the information as well as developing training plans that address employer needs and job-seeker capabilities.
• Place appropriate emphasis on “excellence” and “speed of response” in work performance.
• Respond quickly to customer requests.
• Identify customer needs and expectations to create positive customer satisfaction. Listen to customer concerns and solicit feedback.
• Understand the importance of accountability and record maintenance.
• Listen to customer concerns and protect customer confidentiality. Display empathy and caring. Make appropriate referrals.
• Possess analytical and observation skills that coupled with knowledge and information can lead to effective problem-solving assistance. Seek additional resources when needed for problem resolution. Take action required to prevent problem reoccurrence. Take personal responsibility for solving problems.
• Demonstrate knowledge of federal, state, and local workforce development programs, funding guidelines, and workforce development codes. Interpret current laws and structure to deliver appropriate services, and understands how their own work impacts the system’s goals.
• Possess excellent presentation and teaching skills. Ability to communicate complex information clearly to participants with different levels of skill and knowledge and recognize when adjustment to the level or type of instruction is needed to ensure training success.
• Facilitate workshop-style programming to individualswith disabilities and other barrierson modern job seeking techniques, employment readiness, career advancement, social skills, and digital literacy. Facilitation will include but is not limited to a mix of the following: classroom instruction, PowerPoint presentations and other visual aids, group activities, demonstration of skills and one-on-one assistance.
• Act as lead facilitator but encourage and engage participation from Career Consultants throughout trainings.
• Assess current participant skill levels and compare them with the standard. Apply principles of classroom management and various teaching styles to increase skill level and competence of participants.
• Evaluate the performance of trainees before and after sessions to access effectiveness of training. Use indicators and established instruments to evaluate and document program and participant's performance and outcomes.
• Create and update training materials to ensure teaching of best practices.
• Maintain accurate reports to document the progress of each customer. Utilize Goodtrak to accurately input and summarize data.

Education and Experience – An equivalent combination of education, training and experience will be considered.

• Bachelor’s degree in Human Services, Human Resources, Education, or Counseling, or the equivalent combination of education and experience with a minimum of four years of experience in Workforce Development, Outplacement, Recruitment, or Vocational Counseling.
• Requires certification in CPR and First Aid as well as crisis intervention training, as needed.
• Must have valid OH driver’s license and personal auto insurance.

Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position.

• Engage customers, colleagues, agencies, and partner associates in a positive, professional manner.
• Communicate with internal and external customers. Ask questions for clarification. Share information in a timely manner. Use communication skills and teamwork to maximize opportunities.
• Value and demonstrate public relations skills and marketing skills. Leverage resources from both internal and external customers.
• Understand the basic principles of teamwork and actively participates in team activities.
• Value the development of professional networks. Knowledge of business-to-business relationship building and sales, marketing, and business principals.

At Goodwill, we'll help you reach your potential while you help others reach theirs. Want to enjoy coming to work? So do we!

Our full-time benefits include:

• Promotion and Growth Opportunities
• Company paid life and long-term disability insurance
• Health, Dental and Vision insurance the 1st of the month after 30 days
• Voluntary life, short-term disability, accident, and critical illness
• Paid time off
• Retirement plan
• Employee Discount at all Goodwill Columbus Stores

Goodwill Columbus is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

For more information, we invite you to visit our website at www.goodwillcolumbus.org

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