Job description

Meridian Visiting Physicians, LLC

Case Manager Job Description

This position reports to: MVP Executive Leadership

These people report to this position: N/A

Internally, this position teams with: Meridian Medical Services’ team members.

Externally, this position interacts with: MVP patients/caregivers and professional vendors/contacts

Job Purpose

The Case Manager is responsible for the successful triage and execution of patient concerns (by phone call, fax, or email) as well as carrying out any/all orders from MVP providers regarding patient care, and successfully population managing the assigned patients through Chronic Care Management and patient/provider satisfaction.

Overview

General Duties

· Performing Case Management outreach to populations, ensuring needs are met, orders are fulfilled, and conducting Chronic Care Management.

Tasks and Responsibilities

· Discussing patients’ care with patients, professional associates and caregivers to ensure that all patient needs are being met and patients are remaining healthy in their home environment

· Getting messages and orders to providers as result of clinical discussion and carrying out orders

· Actively triaging urgent clinical needs to the provider for intervention and treatment

· Communicating effectively and efficiently with everyone involved in patients’ care to ensure all parties have the most up to date information available for optimal patient care

· Keeping accurate clinical and time keeping records for multiple logs where patient information is stored and managed

· Answering phones and making calls in positive and upbeat manner and directing to appropriate staff member and returning messages that have been left throughout the duration of the day

· Being included in on-call rotation for clinical concerns that arise outside of normal business hours

· Scheduling patient routes based on resources available and within expectation parameters and needs/desires of field clinicians

· Conducting, completing and maintaining complete and compliant records for Chronic Care Management for all assigned patients

· Remaining HIPAA compliant

Pay, Benefits and Expectations

· The position is full-time at an hourly rate with the expectation that the applicant is available Monday-Friday from approximately 8:00am– 5:00pm

o 30-minute lunch period

· Competitive/negotiable hourly pay rate starting at $17.00/hr

· Benefits available after probationary ~90-day period from date of hire:

o Optional Dental, Vision and Medical Coverage and Life Insurance Policy

o Short- and long-term disability benefits

o Employee Assistance Program

o 2 weeks’ PTO accrual and use with 2-week notice provided for requests off

o 6 paid holidays annually

o Performance review at 90 days and annually thereafter

Physical Demands

· When in the office, there are little physical demands required, but the Patient Care Coordinator will likely be on his/her feet for ~50% of the day

· Expected travel is 5% or less

Qualifications

Education

· EMT, LPN Degree, Medical Assistant Degree or Bachelors’ Degree required

o Alternate or additional clinical education will be considered

· At least 1 year of social work or case manager experience preferred

· At least 1 year of experience in a medical office required

· At least 1 year of customer service experience required

Knowledge, Skills and Characteristics

· Must be well-organized, open-minded, and flexible

· He/she must be able to communicate well with others, work as a team, and lead others by example and direction

· Excellent written and oral skills are necessary and applicant must have professional phone and in-person etiquette

· Strong computer skills and EHR experience required

· Ability to multi-task and remain organized and positive throughout is a requirement

· Applicant must be customer service focused and have a strong attention to detail and positive, upbeat personality

· General knowledge and comfort with medical terminology and medications is required

· Comfort and experience with Microsoft Office is preferred

· Applicant must be dependable and accountable for actions and responsibilities

Disclaimer

The above description provides the general details considered necessary to depict the principal functions of the position, and shall be constructed as a detailed description of all the work required that may be inherent in the job. This position’s direct supervisor reserves the right to alter/add to/subtract from the above duties, tasks, and responsibilities based on necessity at any time with adequate notice to the employee.

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Indianapolis, IN 46208: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Case management: 1 year (Required)

Work Location: One location

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