Description:

Roe v. Wade is overturned. Abortion remains legal in New York State. Our doors are still open.

Planned Parenthood of Central and Western New York will continue to provide the expert care, education and resources you've come to rely on – including abortion. Planned Parenthood stands for care. And we won't give up. Not now. Not ever.

Case Manager Syracuse, NY

Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter what.

Diversity and inclusion are core values and PPCWNY strives to recruit exceptional and diverse staff. PPCWNY strives to develop staff into leaders for a diverse and global workplace.

In support of PPCWNY’s mission, the Case Manager manages, and tracks patient needs and referrals to community resources to address these needs and tracks the outcomes. The Case Manager trains and supervises patient navigators to identify patient needs and address their social determinants of health.

Essential Functions

• Works collaboratively with health center staff to identify patients’ needs and barriers to their healthcare that are out of the scope of what PPCWNY can provide
• Researches and identifies providers and community agencies to provide services where the health center staff, or leadership identify a gap
• Maintains a commitment to the mission and work of PPCWNY with a deep appreciation for and sensitivity to the guiding principles of the organization
• Maintains a commitment to quality internal and external customer service for the agency, allied partners, members, and communities at large
• Establishes and maintains strong linkages to appropriate networking affiliations
• Ensures referral database is maintained, up-to-date and expanded as needed
• Provides referral information and in-services to health center staff and leadership as needed
• Develops a standard intake form to inquire about patients’ social determinants of health to be piloted in Syracuse and eventually used agency-wide
• Provides assessments and referrals for patients in person and/or by telephone
• Identifies and assesses behavioral, psychiatric, and other needs of patients that impact their overall health and daily functioning
• Makes mandated child abuse reports to the local/state registry as appropriate
• Supports and advocates for patients and their families in obtaining needed services
• Coordinates services and connects patients with resources identified
• Provides follow up on referrals made to other organizations
• Trains, supervises, and supports Patient Navigators in their role to connect patients to needed resources using trauma-informed care practices
• Runs regular Patient Navigator team meetings and biweekly supervisions (or more as needed) with individual Patient Navigators
• Maintains appropriate records, analyzes, and reports patient and program data to the AIDS Institute Reporting System (AIRS) and as otherwise required by the NYS Department of Health
• Ensures proper documentation is written for all patients in accordance with grant directives
• Stays current in relevant patient care issues including but not limited to Social Determinants of Health and Trauma Informed Care through training and reading
• Participates in Ending the Epidemic (ETE) meetings and activities
• Helps promote a climate of positive sexual health
• Maintains strict confidentiality in accordance with agency policies and HIPAA
• Participates on committees and coalitions, as assigned

Other Accountability Activities

• Participates in team meetings and quality improvement projects
• Participates in affiliate initiatives
• Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs in areas such as race, gender, ethnicity, creed, sexual orientation, and others
• Must be able to work a flexible schedule including some evenings and Saturdays
• Must have the willingness to occasionally travel within the affiliate region (Buffalo, Rochester, Syracuse, and others located within our 18-county service area)
• Performs all other duties as assigned by supervisor for the purpose of ensuring the efficient and effective functioning of the agency

Requirements:

Qualifications

Applicants must possess the following qualifications (or equivalent combination of education and experience):

Education—

• Bachelor’s Degree in Nursing, Social Work, Human Services, Psychology, Sociology, Public Health or similar disciplines

Experience—

• Two years of direct experience in human services/case management
• Experience working in a health care environment preferred
• One year of supervisory experience

Knowledge, Skills, & Abilities:

• Professional verbal and written communication skills
• Proficiency in Microsoft Office; Electronic Health Record experience preferred
• Excellent organizational skills, great attention to detail, and ability to maintain and report accurate records
• Ability to set goals and create timelines for the work of multiple staff members
• Must be able to work independently and collaboratively
• Knowledge of trauma informed care tenets and practices
• A commitment to Planned Parenthood of Central and Western NY (PPCWNY)’s mission, vision, and values along with a commitment to providing services to a diverse range of clients and to the goals of PPCWNY is essential
• Planned Parenthood seeks candidates who have experience delivering care in ways that honor and respect LGBTQ communities and the racial and ethnic populations that we serve
• Must show a commitment to respecting and learning about the cultural differences, backgrounds, historical traumas, and intersectionality of all colleagues, patients, clients, customers, and vendors
• Planned Parenthood seeks candidates who are proficient in two or more languages
• Must be able to work a flexible schedule with ability to travel to multiple sites when needed
• Must have reliable transportation and/or a valid driver’s license not in jeopardy of being revoked

Work ScheduleThis is a full-time position, 40 hours a week, position. Regular schedule will be Monday-Friday with some evenings and Saturdays.
CompensationMinimum starting rate is $29.96/hour.
BenefitsWe offer a generous benefits package including health insurance, paid time off, and a retirement plan with company match.
Planned Parenthood of Central and Western New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.
We are committed to workforce diversity and aspire to reflect the communities we serve. To that end, we strongly encourage people of color, LGBTQ identifying individuals, people with disabilities and other underrepresented groups to apply.