Job description
Wesley Community Center
Job Description
Job Title: Case Manager
Department: Assistance
FLSA Status: Exempt
Reports To: Director of Community Services
Supervises: None
Position Description: Working within the Community Services department, the Case Manager will conduct client intake, assess client eligibility for emergency financial assistance, develop self-sufficiency plans, and connect clients to resources and services. The Case Manager will establish a client relationship that will serve to motivate and engage the client in his or her own program outcome.
Essential Functions:
- Recruit, screen, enroll, and work with clients who qualify for Wesley programs.
- Complete initial program assessment to determine program/service eligibility and conduct client intake interviews to determine eligibility for services.
- Provide one on one case management services.
- Advocate on behalf of clients’ access to services.
- Screen potential clients for other Wesley programs; ensure warm hand-off to Wesley or other wrap-around support services (food pantry, emergency financial assistance, childcare, transportation, etc.)
- Maintain appropriate confidential client file data and producing monthly summaries of activities.
- Maintain client records, collect data, conduct follow up telephone calls and appointments and facilitate, as necessary, services through outside organizations and scheduling as necessary for clients.
- Track and be accountable toward grant goals; regularly update agency databases and ensure accuracy of data being collected; assist director to fulfill reporting requirements as designated by department and funders.
- Occasionally engage in community awareness and recruitment activities
- Participate actively in a variety of staff team meetings, and all agency staff meetings and trainings.
- Represent Wesley at community functions as required.
- Additional duties as assigned
Knowledge, Skills, and Abilities:
Bi-lingual in English and Spanish. Ability to write and speak clearly and informatively; this position requires strong computer skills including typing and Microsoft Office; Strong customer service orientation; Ability to work cooperatively and supports the team’s effort to succeed; Ability to interpret and communicate contractual mandates and guidelines, as well as learn, with a strong attention to detail; organizational and project management skills including planning and scheduling; Understanding of client support resources; While in this position, the employee is expected to seek to understand, communicate appropriately and effectively, build a positive, professional rapport with all clients and community partners using active listening and conflict resolution skills. Ability to adhere to deadlines, react to unpredictable events quickly and efficiently, be resourceful, manage conflict and challenges.
Education & Experience:
Bachelor’s Degree in Human Services and a minimum of two (2) years’ work experience working with clients in need and community resources.
Work/Physical Requirements: This position requires the employee to work constructively and cooperatively in a team environment. Employee(s) in this position will work primarily in an office setting where they will interact with clients to help resolve issues; while also occasionally having to stand and walk to complete job duties. Must be able to lift and carry up to (25) pounds unassisted. Employee in this position may be required to work weekends in support of program services and special events.
The above job description is intended to describe the general nature and level of work being performed by an employee in this position. They are not intended to be an exhaustive list of all duties, responsibilities and qualifications of an employee assigned to this job. I have read and agree to the duties outlined above and understand that in order to adjust to changes in business, it may be necessary to modify the job, add to or remove certain duties and responsibilities, or be reassigned to an alternate position. This statement does not alter the “at will” status of employment at Wesley Community Center.
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