Job description

JOB TITLE: Case Manager

DEPARTMENT: Community Support Programs

SUB DIVISIONS: Pathway Home, Safe Options Support Team

REPORTS TO: Program Director

SALARY: $45,000

LOCATION: New York, NY

SHIFT: TBD

UNION POSITION: YES

EDUCATION: Bachelor’s degree in related field

EXPERIENCE: Two years of case management work experience in a social service agency, preferable serving a behavioral health population

ESSENTIAL DUTIES:

Engagement with NYC homeless individuals beginning either at known “hang-outs” or during an inpatient hospital admission or emergency department visit with involvement in transition planning, including a needs assessment of community transition supports essential to stabilizing the participant

Individual sessions with participants emphasizing prevention and preparing for independent community living and the promotion of optimum mental and emotional health. May require helping participants deal with issues associated with but not limited to family and social relationships; stress and symptom management; activities of daily living; medication management; and housing readiness

Work with participants and their housing providers to resolve clinical issues that are impacting on the participant’s ability to obtain, manage, and retain supportive housing

Foster connection and engagement with community-based organizations that promote a sense of purpose, physical wellness, education, employment, socialization, and community involvement

Community navigation including accompanying to first behavioral health and medical appointment, travel training, reengagement in community care, referral to services with ability to identify and address potential services and barriers to obtain and maintain such services

Establish collaborative working relationships with referring treatment teams and other partners and plan with them for appropriate discharges for participants

Provide intensive emotional and practical support to participants as they transition back into their communities

Provide on-call after hour crisis intervention services when needed to participants and their support network, including respite referrals and other diversion and stabilization services

Attend and participate in team meetings and supervisory sessions

Review documentation and conduct comprehensive psychosocial assessments to determine the medical, psychiatric, housing, and other social needs in the community

Develop short-term person-centered care plans to assist participant towards achieving their goals

Monitor and record participant’s progress and modify plan according to needs and preferences

Timely and accurate documentation of participant information within Health Information Technology platform

Assist and instruct participants in attending to daily living skills such as personal hygiene, grooming and laundry, nutrition/meal preparation, budgeting, and socialization tasks and skills needed to successfully live and work in the community environments of their choice and also in maintaining a safe living environment

Comply with all required in-service training and staff development

Perform other related duties as assigned

QUALIFICATIONS:

COVID-19 vaccination required

Knowledge of mental illness and the needs of individual living with severe and persistent mental illness

Knowledge of mental illness, behavioral health legislation and regulations, and health conditions

Knowledge of homeless resources, NYC shelter systems, and MTA transit systems

Experience working with homeless and precariously housed populations

Ability to manage multiple projects and ask for help when needed

Ability to participate on a team to accomplish tasks

Serves as a role model to staff and stakeholders

Ability to work with all stakeholders: members, network, families, and government staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences

Available to work a flexible schedule in response to participant needs

Computer proficiency in Microsoft applications such as MS Word, Excel, PowerPoint

Knowledge of treatment, rehabilitation, and community support programs as they relate to recipients and their families

Knowledge of health and community support programs and systems

Knowledge of techniques for identifying risk, including crisis management techniques

This position requires travel throughout the five boroughs of New York City

Job Type: Full-time

Pay: $45,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

COVID-19 considerations:
Must be fully COVID vaccinated by date of on boarding. Mask wearing is required.

Ability to commute/relocate:

• New York, NY: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Behavioral health: 1 year (Required)

Work Location: One location

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