Job description

Duties and Responsibilities

• Go the extra inch with every customer and go the extra mile by following the Find a way to their Heart vision statement.

• Greet customers within ten seconds with a warm welcome.

• Assist customers with wants or needs while modeling the Fair Oaks Farms image.

• Answer questions regarding Fair Oaks Farms brand and products, tours, restaurant/food options and merchandise.

• Cross sell all brand products such as Fair Oaks Farm tours, Farm House Restaurant, Cowfe. Cheese, Milk and Ice cream products as well as any BP promotions.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

• Compute sale prices, total purchases, receive and process cash or credit payment using a POS system.

• Answer telephone calls and direct inquiries to proper personnel.

• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Stay informed and up to date with company’s news and applying new knowledge to your job.

• Analyze information and evaluate results to choose the best solution and solve problems.

• Sample cheese and Ice cream as requested by customers.

• Scoop and serve Ice Cream following the provided recipes to maintain product quality.

• Handle complaints, settle disputes, and resolve grievances and conflicts when possible, or otherwise negotiating with others.

• Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

• Lift 30 lbs or more.

• Stock, clean and organize all merchandise shelves, coolers, and storage.

• Wash, sweep, mop, and dust when needed.

• Wash and clean bathrooms.

• Handle and dispose garbage.

• Other duties as assigned by Manager or Assistant Manager.

Position Requirements

• Talking to others to convey information effectively.

• Actively find ways to help each other to carry out all job duties assigned.

• Job requires developing a practical working environment along with self-guiding with little or no supervision.

• Developing specific goals and plans to prioritize, organize, and accomplish your work.

• The ability to multitask and complete tasks assigned in a fast paced environment.

• The ability to communicate and coordinate well with others by displaying respect to customers and co-workers.

• Standing for more than 8 hours.

• Must have flexible hours, open availability and work weekends.

• Honest, reliable, responsible and dependable.

• Basic math skills.

Job Type: Part-time

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