Job description
Put the World on Vacation
At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.
Summary
The Cashier will be responsible for providing excellent guest service as it pertains to the food and beverage outlets of resort. He/She will promptly address guest orders, complete cash/credit transactions, guest service needs, complete food orders and request, clean and stock all areas based on inventory control. He/she will maintain the company’s expected high quality standards and will follow all safety protocols as dictated by company policy and maintain Occupational Safety and Health Administration (OSHA) standards at all times.
Essential Job Functions
Responsibilities include, but are not limited to:
1. Responsible for the Food and Beverage function of the resort: Promptly greet guests in a friendly and professional manner. Ensure orders are taken accurately and completely, complete appropriate cash, credit or room change transactions, offer
ideas and suggestions to guests when ordering, ensure the packaged products are stocked, maintain cleanliness of all food and beverage areas, assist in preparation of food orders, (35% time)
2. Maintain positive guest, owner and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (35% time)
3. Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard Operating Procedures. (15% time)
4. Cultivate a “Count On Me” Culture:
Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
5. Performs other duties as needed (5% time)
a) Education
- High School diploma or equivalent
c) Knowledge and skills
- Organizational Skills.
- Excellent communication skills.
- Acquires job skills and learns company policies and procedures to complete routine tasks.
- Ability to read and comprehend routine instructions, short correspondence and memos.
- Ability to give high priority to customer service.
- Ability to solve problems with a minimum of supervision.
- Ability to read, write and understand English.
- Basic office skills helpful
- Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff.
- Ability to multi-task and work in a fast paced environment.
- Must be people oriented and able to work independently or with others as needed.
- Must be detail oriented.
- PC Skills and Knowledge preferred
- Ability to use basic cashier equipment
- Microsoft Office: Word, excel, outlook preferred
- Basic knowledge of inventory and rotation of food
- 6 months to 1 year of food service experience preferred or
- 1 year of customer service experience in service or retail environment
Unless there is a legal requirement, experience will be accepted for the education requirement.
A Place for Everyone
Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.
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