Job description

The CDPAP Coordinator must be a Bilingual (English and Spanish) customer service-driven professional who is willing to deliver the highest quality of care to our patients, and staff. The Intake Coordinator is responsible for coordinating services for those needing in-home healthcare assistance.

The ideal candidate will be mature, a quick learner, able to juggle multiple projects, and detail-oriented with the ability to work independently and as part of a team.

Previous experience with insurance companies in the home health field is a significant plus.

Join us as a CDPAP Coordinator!

Some of the key responsibilities include:

• Exceptional customer service experience is required.
• Coordinate’s placement of services between clients and the Personal Assistant.
• Document all notes/communication in the HHA Exchange system.
• Maintains a schedule of all services per month.
• Communicate with the Vendor/insurance company any changes in schedule or request.
• Maintains patient confidentiality and privacy with dignity and respect.
• Answer telephone, records, and relays messages to appropriate personnel.
• Manages telephone calls in a supportive, reassuring manner for patients, families, physicians, and others.
• Enters Personal Assistant’s request for time off, sick time and personal time in the system.
• Proficient in Microsoft Office Suite and HHA Exchange

*Responsibilities may include additional tasks according to the needs of the department and the organization.

Required Skills/Abilities:

• Bilingual Spanish speaking required.
• Outgoing, positive personality with strong interpersonal skills with the ability to demonstrate excellent customer service.
• Ability to multitask and work in an extremely fast pace environment.
• Strong written and verbal communication skills
• Ability to maintain a professional demeanor when handling employee issues.
• Knowledge of HHA Exchange is preferred.

Education and Experience:

• Knowledge of the Home Care services industry is preferred.
• High school graduate; some college credit preferred.
• One year experience within the health care services industry; Intake Coordinator experience
• Proficient in Microsoft Office Suite, HHA Exchange, and Internet
• Understands the regulations governing the home care field, related to Medicare, Medicaid, and other insurance.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Hempstead, NY 11550: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• Spanish (Required)

Work Location: One location

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