Now hiring Operation Manager (Full-Time - Remote)

Since 1977, Huntington has been positively impacting and changing the lives of children! Huntington is the leader in the tutoring and test prep industry and our success is directly attributed to our highly acclaimed instructional programs and the amazing teams of devoted professionals who commit themselves to helping students achieve success in school each and every day.

If you are looking for challenging yet meaningful work, and you thrive in a fast-paced, exciting, and incredibly rewarding work environment - HUNTINGTON IS THE PLACE FOR YOU!

Job Description: Operations Manager (Full-Time)

Under the direction of the Vice-President of Support Services, manage all aspects of the Call Center, including its day-to-day operation, performance metrics, Agent performance, budget, and P&L.

Benefits/Perks: Operations Manager (Full-Time)

• Extensive Career Growth
• Unlimited Earning Potential
• Job Paid Training
• Comprehensive Benefits Plan
• 401K benefits
• Vacation/paid time off

Qualifications: Operations Manager (Full-Time)

• Minimum of a Bachelor’s degree (Management or Education preferred).
• Excellent oral and written communication skills.
• Ability to multitask in a fast-paced, high-pressure work environment
• Strong PC and analytical skills.
• Call Center Management Required.

Responsibilities: Operations Manager (Full-Time)

• Manage all Call Center staff, including its Agents and administrative staff.
• Manage staff training, professional development, monitoring, coaching, and payroll. Conducts monthly and annual performance and related reviews of all staff.
• Manage reward & recognition programs.
• Manage inbound phone queues and agent scheduling.
• Manage all aspects of the Call Center budget and P&L.
• Responsible for monitoring and hitting key call center performance metrics, utilizing call center technologies, including Conversion Rates, Average Speed to Answer, After Call Work Time, Talk Time, number of calls taken by each agent per day, abandoned call rates, etc.
• Participates in the initial and ongoing training of the staff.
• Interacts daily with center staff, corporate staff, and franchisees.
• Assists in the implementation of technical and process improvements. Trains staff on new technologies and standard operating procedures.
• Enforces company Human Resource policies.