Job description

1-800-PACK-RAT/Zippy Shell, LLC, is the portable storage and moving company that provides the simplest way to store or move your stuff. With numerous storage facilities across the USA, and a growing network of containers and trucks, we can get you anywhere you need to go.

Position Objective:

The Central Administration Agent’s primary function is to support 62+ corporate facilities with billing, collections, customer service and administrative duties.

Essential Duties & Responsibilities:

· Handle and resolve customer billing inquiries in an accurate and timely fashion

· Partner with local facilities as required to resolve customer service issues

· Produce invoices and process payments

· Contact customers by phone with overdue accounts to collect payment

· Data entry of completed facility delivery/pickup paperwork into proprietary software

· Other duties as assigned

· Strong computer skills including Microsoft Excel, Outlook & Word

Position Criteria:

· Ability to thrive in a team environment

· Strong organizational skills and attention to detail

· Ability to work effectively under deadlines in a fast-paced environment

· Strong verbal and written communication skills

· Ability to work independently with little direct supervision

· Ability to adapt to change

· Flexibility to work extended hours as needed

Basic Qualifications:

· High School Diploma or G.E.D. required

· Previous experience in a customer-facing role

· Must be available to work until 8pm and willing to work a rotating weekend schedule

1-800-Pack-Rat offers a robust benefits package including competitive salaries, paid time off, matching 401K, health and dental insurance and much more. When you join the 1-800-PACK-RAT family, you will be part of a company that values every individual and their contributions.

1-800-Pack-Rat, LLC is proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Wake Forest, NC 27587: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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