Job Location

Position Type

Job Shift

I. POSITION SUMMARY:

The Centralized Admission Coordinator will navigate potential clients through the admission approval process and assures appropriate documentation of the admission process in a consistent and timely manner.

II. PRIMARY DUTIES AND RESPONSIBILITIES:

• Coordinate the admission process for the residential facilities assuring rapid, consistent and responsive support to our clients and regional offices.
• Accurately collect and evaluate screening information from a potential patient and/or family member(s).
• Monitor all electronic pathways utilized by individuals seeking information on our programs -including chat, webforms and emails.
• Demonstrates a working knowledge of chemical dependency signs and symptoms in adults and adolescents.
• Collaborate with Executive Directors, Centralized Admissions Director, VP of Admissions, Recovery Advisory Center Director, Regional Managers and Facility Admissions Managers to assure joint Facility goals are met.
• Demonstrates a working knowledge of appropriate emergency, benevolent and/or self- help referral information.

• Other duties as assigned.

III. ESSENTIAL JOB REQUIREMENTS:

A. Education and Experience:

• High School Degree or equivalent required. College classes preferred
• Demonstrate excellent communication (written and verbal) skills required.
• Comfortable working with the public
• 2+ years of progressive responsibility in the Crisis Response Division preferred

B. Knowledge, Skills, and Abilities:

• Must be CPR certified and capable of administering CPR.
• Be an example of our core values daily and hold yourself accountable to Bradford standards and policies and procedures.
• Communicate effectively both verbally and in writing with referrals, other members of management, coworkers, patients, potential patients and families.
• Maintain appropriate professional boundaries and confidentiality, including a working knowledge of 45 CFR Health Insurance Portability and Accountability Act and 42 C.F.R. Part 2 Confidentiality of Alcohol and Drug Abuse Patient Records with respect to patient and potential patient identifying information and health information. This position has unrestricted access to identifying information and health information concerning patients, potential patients and participants.
• Must maintain a professional demeanor and appearance, must not appear impaired or disoriented, but rather must present coherent and articulate speech, kept appearance, alert, oriented, and responsive to patients', potential patients and families needs and concerns.
• Demonstrate knowledge of substance use and substance use disorders
• Demonstrate knowledge of marketing and customer service.
• Demonstrate basic computer skills and tying proficiency.
• Other duties as assigned.

C. Physical Requirements:

• Able to walk approximately one-half mile within facility and on premises per eight hours.
• Able to continuously sit from one-half hour to four hours per eight hours.
• Able to frequently ascend and descend stairs.
• Able to frequently lift and move up to thirty pounds.

D. Other Requirements:

• If recovering, two years of continuous, verifiable sobriety. (See Sobriety Policy.)
• Must be able to work in a constant state of alertness as to perform the job in a safe manner.
• Regular attendance; including conference calls and onsite meetings, as necessary
• Able to travel as needed.
• Must have reliable transportation.
• Able to work in a cooperative manner with coworkers, managers, potential patients, patients, and families.
• Pass a criminal background check.
• Maintain a valid drivers license, personal automobile liability insurance, and a driving record permitting coverage under companys automobile liability policy if necessary.