Job description

Change Control Analysts manage and implement the requests for system updates and configuration changes that are made to Teradata products for Government and Fortune-500 customers all around the world. The Change Control Analyst I is the perfect job for a new Computer Science Graduate who is interested in Data Analytics, Automation, and enterprise-level Linux/Unix systems.

We are seeking 1 entry-level Change Control Analyst who will focus on delivering Change Control Request management as well as Case Support as required. The primary focus of this position will be to provide remote and onsite support for Government accounts in the Northeast Region of the US. As a Change Control Analyst you will work with the US-based Change Control Center of Excellence to ensure delivery of consistent and standardized system updates and configuration with high quality and best-in-class customer experience.

We are a fast-paced and high-tech environment and may require extended hours and after-hours follow up given the nature of the changes occurring 7x24.

Change Control Analysts - What will you Do?

Provide high-quality Change Control services to Teradata Customers by:

Analyzing install base for CC opportunity

Pre-Change Control consultation and Preparation

Coordinating, scheduling, and planning

Remote Implementation of Change Controls

Change Control Onsite Implementation/Supervision

Identify and apply Change Control best practices in all activities/tasks

Drive continuous improvements into the process for efficiency, quality, and reliability

Work closely with the CC Center of Excellence when problems occur requiring deep technical and problem resolution skills

Support Private Cloud for Teradata (TD on VMWare), Public Cloud (AWS / Azure / GCP), and On-Prem deployments

Share knowledge and experience with other team members

Actively engage in learning new technologies and adoption of process improvements to create a better customer experience

Provide regional onsite and remote Change Control case/incident support

Participate in a 24x7 on-call rotation

Experience and Qualifications:
USA Resident

Bachelor's Degree in Computer Science or related field

Working knowledge of Linux, UNIX, and Windows OS’s

Passion for customer satisfaction and continuous improvement

Experience working in a virtual team with different cultures

Have strong organizational skills, self-starter and self-directed

Ability to travel and work in a customer-facing environment

DOD Clearance or ability to obtain

Preferred Qualifications:
Advance knowledge of Teradata products and technology

Experience with Automation and DevOps concepts

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