Job description

Do you want to enjoy what you DEW and have a love for serving others?

We want YOU to experience Southern Reimagined at The Dewberry. Located in the heart of downtown Charleston.

Who We Are:

We are a tightknit group of passionate individuals who are unrelenting when it comes to offering a flawless Dewberry experience while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.

About The Dewberry:

As a 2019 Condé Nast Traveler Gold List award recipient for best hotel in the world, The Dewberry is located in the heart of downtown Charleston, bordering historic Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center. Offering 155 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s mid-century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern Reimagined,” which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces, the nationally celebrated cocktail program at the brass bar in The Living Room, high quality, the whimsical cocktail lounge Citrus Club and treatments using seafaring ingredients and low country botanicals in The Spa. The Dewberry is committed to delivering a world-class experience to our discerning guests with a thoughtful approach and flawless execution. We are known among our teammates, our guests and our community as leaders in our field of hospitality who are authentic, humble and innovative operators driven to anticipate needs and exceed expectations.

BENEFITS OF JOINING THE DEWBERRY TEAM:

• Competitive Pay
• Advancement & Growth Opportunities
• Flexible Paid Time Off
• 401K with Company Match
• Education Reimbursement
• Free Downtown Parking
• Subsidized Medical, Dental, & Vision Coverage for Full-Time Teammates

POSITION DESCRIPTION

PRIMARY FUNCTION: Maitre’D

DEPARTMENT: Food and Beverage

REPORTS TO: Senior Food and Beverage Manager

LEADS: Restaurant Hosts

Maitre’D

Summary

At The Dewberry, our primary focus is to become a part of our guests’ fondest memories no matter their reason for visiting. The Maitre’D will contribute to that focus by ensuring that each patron receives an exceptional level of customer service.

Since the Maitre’D is the first and last person that a guest interacts with, it is imperative to ensure that each guest receives a friendly, professional, and informative welcome and farewell. However, our Team wears many different hats, so you must be willing to get down to the nitty-gritty when necessary.

Essential Functions

Major areas of responsibility/management include, but are not limited to:

• Assist in the recruiting, managing, training, developing, and scheduling of Restaurant Hosts.
• Greet guests with a warm welcome and a friendly farewell.
• Assign tables to guests depending on party size and server availability.
• Manages waitlist and large party booking reservations through the Resy software.
• Accurately quote wait time for guests.
• Inform other Restaurant Hosts of upcoming patrons.
• Keeps the team informed of any special requests or notes on reservations.
• Maintains the knowledge regarding menu items; recommending or suggesting items as needed.
• Escorts guests to table and present food and drink menus.
• Handles guest concerns and complaints in a professional manner, escalating further to management as needed.
• Evaluate guest satisfaction levels with a focus on continuous improvement.
• Maintain the relationship with the Concierge, Guest Services, and Front Desk teams.
• Conduct daily pre-shift meetings with the Host team to communicate the expectations regarding service.
• Accountable for daily, weekly, or monthly reporting when desired.

Qualifications

• Bachelors Degree.
• Previous experience within a supervisory role. Experience within a luxury hotel preferred.
• Excellent Written and Oral Communication skills.
• Proficiency in Resy, Microsoft Outlook, Word, Excel, and PowerPoint a plus.
• Ability to deal with difficult internal and external guests with tact, professionalism and diplomacy.
• Ability to write routine reports and correspondence.
• Ability to solve problems and deal with a variety of situations.

Physical Demands and Work Environment

• Required to stand for long periods of time and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
• Push, pull or lift up to 50 pounds.
• Continuous repetitive motions.
• Work in hot, humid and noisy environment.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Charleston, SC 29403: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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