Cultural Insurance Services International

Claims Assistant

Stamford, CT

Full Time

Salary Range: $40,000 - $45,000 Annually

Position Summary

The American Institute For Foreign Study, Inc. (AIFS) and its family of companies organize cultural exchange, educational and travel programs of the highest quality throughout the world for more than 50,000 participants each year. As the Claims Assistant under the guidance of the Director of Operations, you would be managing and logging all incoming correspondence, preparing claims and medical records for processing and maintaining claim files.

We are looking for someone who is an excellent communicator, energetic, dynamic, and a self-starter. This position is hybrid with flexible office days out of our Stamford, CT office with the option to be remote 2-3 days per week. Typical office hours are from 9:00 AM to 5:00 PM. AIFS operates on a 35-hour work week Monday through Friday.

Responsibilities would include:

• Opening mail 2-3 times weekly. Dating, stamping and distributing correspondence accordingly. Scanning and uploading claims and records to move to online filing system. Moving claims and recorded received via email, mail and fax to online filing system and organizing by date and line of business.
• Verifying participant eligibility for accurate claims entry by working within claim and enrollment systems and by coordinating with Client Services Associate for current insurance coverage dates.
• Creating claim files within claim system for participants with first time claim submission and logging all files pending for processing.
• Maintaining multiple spreadsheets and logging all items received via fax. Contact participants via email for returned refund checks to verify and update mailing addresses.
• Forwarding misdirected claims to appropriate third-party partners and printing and mailing letter requests for additional claim information on a weekly basis.

We are looking for someone with:

• A college degree or equivalent experience
• Excellent verbal and written communication skills
• Superior multi-tasking and organizational skills required
• Sound analytical skills required for understanding claim eligibility guidelines
• Background in insurance related field is preferred but not required
• A familiarity with personal computers and Windows software, including Microsoft Word, Excel, Teams and 365

AIFS Benefits

• We are proud to offer fantastic vision, dental, and medical/prescription insurance. In addition, we provide all employees and their family members free access to confidential professional counseling and support services.
• We provide retirement savings options through Fidelity Investments with Company Match and Employer Discretionary Elective Contribution.
• We offer paid recognized federal holidays and three (3) floating holidays to be used for religious or cultural holidays, birthday, or to celebrate any other tradition with family and friends in addition to up to fifteen (15) days of vacation time. Twenty (20) days after 5 years of employment.
• We offer various Reimbursement programs for Language, Fitness, Tuition and Smoking Cessation.
• We provide Full-time employees with up to twelve (12) weeks of paid parental leave after one (1) year of service.
• We also offer Company sponsored benefits, life insurance and short- and long-term disability.

Cultural Insurance Services International (CISI) (a division of the American Institute for Foreign Study) is the leading provider of study abroad and international student insurance coverage. Since 1992, we have insured over 1 million international students and cultural exchange participants worldwide. Our unique services provide a wide range of support for student travel ensuring their health and safety.

Our participants travel to more than 200 countries annually. Destinations include Costa Rica, Italy, Brazil, Egypt, China, the United States and more. Our international and sister offices give CISI direct connections in the United States, the United Kingdom, Germany, South Africa and Australia.

Become one of our team and help us to Bring the World Together!

We were named one of the top places to work in Connecticut in 2011, 2015, and in 2018.

Learn more about AIFS HERE || Learn more about working for us HERE