Driggs Title Agency is in search of an experienced Client Concierge Specialist at our Metro Office. The ideal candidate is committed to creating an exceptional experience for both our internal and external clients. Spanish speaking a plus. You are extremely tech savvy and thrive on building relationships with our customers while driving value and adoption of our products.
You must love working with a team but also be a self-starter and constantly looking for ways we can improve the customer experience. We have a lot of fun, we are innovative, we work really hard, and we always give our best! We’re fast-paced (understatement) and passionate about how awesome the Title industry can be. If you love being an advocate for customers and thrive in multi-tasking environment, we want to hear from you

Duties:

• Supporting the closing experiences of our home buyers. Creating an ambiance that celebrates their remarkable achievement while making sure all their needs are met.
• Managing, nurturing and developing a strong rapport with clients with an ultimate goal of building relationships, fostering client trust and increasing participation in programs and services.
• Plan, coordinate and instruct all branch events.
• Follow up on completed branch events confirming that an exceptional experience was delivered.

• Utilizing multiple marketing techniques (in-person and digital) to increase service and event participation.
• Educating and promoting Driggs Sales and Escrow initiatives to all clients through unique customer service techniques.
• Act as a liaison to our Escrow Officers and Sales Representatives, keeping them up to date on client status.

What you’ll need:

• Extraordinary customer services skills. You must go above and beyond to deliver on our expected experience.
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly
• Attention to detail and problem-solving skills
• Enthusiastic with a positive mind-set
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Proven ability to manage multiple projects
• Spanish Speaking

Education

• Associates or better in Hospitality and Resort Management
• Bachelors or better in Hospitality and Resort Management

Skills

• Active Listening
• Communication Skills
• Critical Thinking
• Customer Service
• Empathy
• Interpersonal Skills
• Ability to Multitask
• Organizational Skills
• Planning
• Rapport Building
• Self Starter
• Tech Savviness

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Goal Completion: Inspired to perform well by the completion of tasks
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization