Job description

Job Title: Client Experience Manager

Location: Remote

Type: Full-time

Reports To: Director, Client Experience

Summary

This position is an opportunity to join a leading-edge company in a pivotal client experience role, acting as a liaison between the client and Aspen RxHealth Operations. As the primary point of contact for clients, the Client Experience Manager develops and maintains relationships with clients and provides them product and services support that ensure client satisfaction.

General Accountabilities

• Develops and maintains effective relationships with clients.
• Manages day-to-day client communications and relationships.
• Acts as a liaison between client and Aspen RxHealth’s Operations, IT, and Clinical staff.
• Conducts monthly reviews on accounts to evaluate clients' needs/goals/objectives are met.
• Prepares and reports on client metrics on a weekly basis or as needed.
• Ensures that clients know how to use the reporting website and provides assistance as necessary.
• Travel to client sites as needed (< 25%)
• Other duties as assigned

Job Qualifications/Skills

• Experience working with Medicare/Medicaid MTM and Stars program
• Bachelor’s Degree preferred
• Healthcare and Government program experience preferred
• Experience working as an account manager
• Service oriented
• Excellent verbal and written communication skills
• Excellent time management skills

About Aspen RxHealth
Our Mission: To enable the most responsive community of pharmacists that will deliver unsurpassed outcomes for patients, their families and the customers we serve.

What We Value:

• Quality & Integrity: In our human interactions, the team we assemble and the products we build.

• Sense of Community: In our corporate family, our pharmacists and the neighbors we serve.

• Ensuring Capacity: In our innovation, our network of pharmacists and the services we provide.

• Fun: With what we do, who we work with and life in general!

We offer:

• Competitive base salary
• Medical, dental and 401K benefits
• Open PTO Policy
• Collaborative work environment

Aspen RxHealth is an Equal Opportunity Employer. Employment opportunities at Aspen RxHealth. are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex, pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• How many years of working with Medicare/Medicaid MTM and Stars programs do you have?

Experience:

• Account management: 1 year (Required)

Work Location: Remote

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