Job description

Client Liaison
Exempt
Department: Sales
Reports To: Manager of Client Relations
Revision Date: 3/2021

Job Summary:

With a focus on our Core Values of Integrity, Internally Driven, Fun and Respect, the Client Liaison will work directly with clients, internal and external staff to fill client orders both contracted and per diem, as they are received. Client Liaison provides excellent customer service and builds lasting professional relationships to ensure continued growth.

Essential Job Responsibilities:

· Demonstrate commitment and behavior aligned with the philosophy, mission, values and vision of the company.

· Responsible for filling client orders both contracted and per diem while maintaining client relationships to fulfill their staffing needs

· Responsible for maintaining client contract and ensuring it is in good standing and set for growth by making periodic, as needed client visits

· Responsible for negotiating, securing and maintaining terms of client contracts

· Provides excellent customer service to clients in regard to open job orders and shifts, ensures they are followed up with timely, and handles any concerns that arise.

· Acts as a liaison between the client and external employee – provides day to day support through any scheduling needs or conflicts.

· Provides timely follow up to clients and employees and ensures responsiveness to inquiries

· Inputs all open orders received by clients into the system and maintains a fill rate of 90% or above. Ensures the shifts are updated in the system timely.

· Works in unison with the Manager of Client Relations and recruiters to focus hiring efforts to increase fill rate

· Provides performance management to external employees and may counsel, discipline, and coach with appropriate documentation

· Give report at end of business day to appropriate on call personnel

· Must participate in after hours on-call rotation

· Performs other duties as assigned.

Knowledge, Skills and Abilities:

· Excellent verbal and written communication skills.

· Excellent interpersonal and customer service skills.

· Excellent sales and customer service skills.

· Excellent organizational skills and attention to detail.

· Excellent time management skills with a proven ability to meet deadlines.

· Strong analytical and problem-solving skills.

· Ability to function well in a high-paced and at times stressful environment.

· Must be able to have a flexible work schedule (ability to work past EOB, if needed/directed)

Education and Experience:

· College Degree preferred or equivalent years of staffing experience

· Previous STAFFING experience required (Scheduling, HR, Recruiting)

Physical Requirements:

· Ability to lift to 20 lbs. as necessary.

· Must be able to remain in a stationary position at least 50% of the time.

· Occasionally move throughout office environment.

· Continually observe information/data both on paper and electronically at a close range/distance.

· Continually operate computer and other electronic office equipment.

Job Type: Full-time

Pay: From $43,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• Weekend availability

Supplemental pay types:

• Bonus pay

Application Question(s):

• What do you like about account management?
• Are you able to work M-F, 1pm-9pm, and some weekends if needed?

Education:

• Associate (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Staffing: 2 years (Preferred)

Work Location: One location

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