Job description

As a result of our continuing growth, we are currently looking to add a Client Operations Specialist to our dynamic, entrepreneurial tech team. This is a unique ground floor opportunity for a Specialist who is interested in directly impacting our company's file exchange processes and partner site reporting module. The position provides 1st Tier B2B file exchange and integration support and requires proven experience dealing directly with IT file exchange and payroll specialists counterparts at our Fortune 500 partners.
The ideal candidate must have prior experience with:

• Domain knowledge in the supplemental insurance industry or a related domain
• Understanding of insurance billing and invoicing
• Monitoring data file exchanges for completion, technical requirements, file transmission protocol and decipher file errors
• Managing ticketing portals/applications to document client/provider inquiries in a timely manner is required
• MS Office (Word, Excel, PowerPoint) Familiarity with (Visio, MS Project, Publisher)
• Planning and scheduling activities associated with the processing of customer data with minimal direction
• Developing and documenting process improvement initiatives to minimize data errors and increase efficiency
• Ability to communicate effectively, both orally and in writing
• Ability to establish and maintain effective working relationships with technical and non-technical staff - both internal as well as external
• Must possess customer service skills and have a professional, friendly and positive attitude
• Working as liaison between external partners and the technical team

Desired Skills & Experience:

• 2+ years using reporting tools
• 3+ years triage & expediting & scheduling help desk tickets
• 2+ years file transfer protocol
• 3+ years MS Office Suite
• Strong analytical and organizational skills with proven experience handling multiple client supported activities simultaneously.

About Us

Corestream is a fast-growing, cutting-edge financial and benefits technology company. We are an industry leader in the delivery of Voluntary Benefits; our proprietary software is the engine for large, Fortune-500 companies to easily and cost-effectively offer unlimited Voluntary Benefits to its employees through payroll deduction.

We have a driven, flexible, and fun team and offer competitive compensation and benefit packages. Although we are over ten years old, we still have a “start-up” culture and when we are in the office we have a casual dress code, weekly yoga, free snacks and beverages, and Friday lunches are on the house.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Tampa, FL 33609

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