Job description

The Client Relationship Manager is responsible for maintaining the relationship between 1SEO Digital Agency and our clients. This position requires constant interaction with clients AND our internal teams to optimize the client’s online marketing programs that are designed to specifically aid our clients in acquiring online traffic that will convert into viable leads and new business. This is a performance-based role; salary will also be determined upon the individual’s knowledge and experience of Customer Service, Account Management and Digital Marketing.

***Must be able to work in the Bristol, PA office at least 3 -4 days per week***

Responsibilities:

• Develop, cultivate and retain the growing relationship between 1SEO Digital Agency and its clients.
• Oversee the on-boarding of a new client
• Audit a client account utilizing tools and software along with common base knowledge.
• Review data and details with the client and/or client’s organization.
• Provide monthly reporting and review with clients.
• Maintain multiple spreadsheets.
• Utilize tools and management software.
• Conduct regular calls and meetings with both internal teams and clients.
• Adhere to many other processes and procedures necessary to uphold the agreement between 1SEO.com Digital Agency and its clients.
• Become certified in both Google AdWords and Google Analytics.

Required Skills and Experience:

• MUST HAVE experience in cultivating pre-existing relationships and providing superior service to clients. Project Management skills are extremely beneficial.
• MUST HAVE excellent presentation skills, both oral and written. This is a client-facing role.
• Experience in B2C and/or B2B marketing. Digital Marketing experience is a plus.
• Strong understanding of computers and technology.
• Strong leadership skills and experience working with cross-functional teams.
• Multi-tasker who is unbelievably organized.
• Strong analytical capability with experience in forecasting and website analytics.
• Must have some experience in aspects of strategic marketing and tactical executions.
• Must be self-motivated with an ability to take initiative in a challenging, fast-paced environment with the ability to prioritize many tasks across various teams within the organization.
• Must have a willingness to learn and expand his or her knowledge in regards to SEO, SEM, PPC, and SMO.
• Must have the ability to work independently and manage multiple projects and deadlines simultaneously with a sense of urgency.
• Must have the ability to quickly adjust priorities to respond to pressing demands.

What You Can Expect From 1SEO Digital Agency:

• Open-floor office environment with NO cubicles whatsoever. Basketball, Foosball, Billiards, ping-pong, Shuffleboard & video games are in the employee lounge.
• A fully-stocked kitchen is provided by ownership. There is no shortage of snacks & you could almost eat breakfast, lunch & dinner here every day.
• Access to the gym in our building with NO membership fee AND free workouts with our personal trainer.
• The office is open from 8 am to 6 pm Monday-Friday. We offer a flexible work schedule for BOTH early and late risers

After 90 days of Full-time employment we offer our full-time employees:

• 50% funded healthcare benefits for the employee + supplemental health care insurance at a reduced cost
• Earn up to 3 weeks PTO with an additional week given at year 3 AND another week at year 5.
• You can join the 401K after your 1st year of employment with up to a 4% match.
• Generous incentive program for each anniversary you celebrate.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Bristol, PA 19007: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• SEO: 2 years (Preferred)
• PPC: 2 years (Preferred)
• Paid Social Media: 2 years (Preferred)
• Customer relationship management: 4 years (Required)
• Customer retention: 4 years (Required)
• Digital marketing: 2 years (Required)

License/Certification:

• Google AdWords Certification (Preferred)
• Google Analytics Certification (Preferred)

Work Location: One location

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