Job Description Summary

A Client Service Technician responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on customers' basic biomedical equipment. Performs Preventative Maintenance and Field Modification Instruction in one or more modalities of equipment. Works with experienced Field Service Engineers and Biomedical Technicians to learn troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence. This position covers the Beckley and Logan WV area.

At GE Healthcare, our machines, our software, our solutions, our services, and our people make a genuine difference to medical professionals and patients all over the world. That’s because we never lose sight of what healthcare really needs—the human touch.

Job Description

Responsibilities

• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment. Perform ‘First Look' on at least one imaging or LCS modality.

• Under supervision, evaluate basic, customer biomedical equipment issues and implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections.

• Learn to complete on-time and accurate Preventative Maintenance and Field Modification Instructions. Assist more experienced Field Engineers with equipment installation.

• Maintain daily communications with customers as directed, to ensure resolution and proper follow-up, leading to strong customer relations and ongoing customer satisfaction.

• Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation.

• Work as a member of local team to provide efficient service delivery to all accounts within the assigned area.

• Effectively communicate and partner with teammates and colleagues.

• Keep up to date on administrative responsibilities (e.g., maintaining customer service logs and internal service records in a timely manner, ordering repair parts, managing cycle times).

• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner.

• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.

• Keep up to date with competitor information and market trends.

Qualifications

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 2+ years of experience servicing electrical, electronics, IT or mechanical equipment.

• Experience with Web applications as well as Microsoft suite of products.

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• While GE Healthcare does not currently require U.S. employees to be vaccinated against COVID-19, some GE Healthcare customers have vaccination mandates that may apply to certain GE Healthcare employees.

Additional Information