Job description

Description: The Client Services Manager handles all aspects of the client experience with a focus on customer acquisition, satisfaction, project management, and client retention. This position assists with the acquisition of new clients and works with new and existing clients to assess their business needs and collaborates with customers to plan the scope of each project and related milestones. The CSM monitors projects for success and/or delays. In this role, the CSM maintains continual communication with clients alerting them of project-related updates. The CSM also maintains existing client relationships in order ensure repeat business and interfaces with new clients to successfully onboard them into Company platforms. Lastly, this position is responsible for professionally fielding customer complaints and addressing concerns in a timely manner with a focus on both Company and client needs.

Primary Responsibilities

• Collaborate with General Manager to execute on sales plan to generate revenue based on Company financial objectives.
• Acquire qualified sales leads and work with Outside sales Reps to close new business deals.
• Ensure contracts are finalized with timeliness and accuracy.
• Interface with new clients to successfully onboard.
• Ensure agreement terms meet client and Company standards and guidelines.
• Balance client and Company business needs to ensure customer satisfaction and business profitability.
• Act as bridge between Operations and Sales teams, including:
• Engage with client to determine business needs.
• Assess scope of project and related milestones.
• Review and assist operations in the proper documentation of projects progression
• Oversee broad group of clients.
• Monitor project success and maintain continual client communications.
• Build client relationships to ensure repeat business.
• Adjust customer expectations regarding project timelines and milestone completions.
• Track appropriate KPIs with a focus on customer satisfaction.

Requirements:

• At least two years of experience in a customer focused/service position.
• Proven work experience as a Sales Representative, Sales Account Executive or similar role
• Hands-on experience with multiple sales prospecting techniques like cold calling, cold emailing and social outreach.
• Excellent negotiation skills.
• Strong communication (verbal and written).
• Ability to deliver engaging presentations.
• Ability to multi-task and manage a wide range of responsibilities.
• Legal experience a plus.
• Demonstrated proficiency in the following areas:
• Sales Outreach/Prospecting Skills
• Project Management
• Information Technology
• Strategic Thinking
• Results Driven
• Business Acumen
• Decision Making
• Communication

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Fairless Hills, PA 19030: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 2 years (Preferred)
• Sales: 2 years (Required)

Language:

• English (Required)

Work Location: In person

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