Job description

Are you ready to begin a new chapter in your professional journey? Are you looking for a rewarding environment to learn and grow in? Do you want to make a positive impact on the world around you?

Timber Block USA is seeking an experienced professional to join our award-winning team as a Client Service Specialist at our US headquarters in Connelly Springs, (Hickory) NC.

Timber Block USA designs, engineers, and builds luxury custom homes throughout North America. We provide our clients with state-of-the-art, environmentally responsible technology to bring their vision and investment to life.

RESPONSIBILITIES:

• Access client needs, preferences, and expectations regarding their lifestyle and specific products for their new home.
• Active participation in office management.
• Greet potential clients in our model show home.
• Organize and schedule internal and external meetings.
• Respond to and route phone, website, and social media requests.
• Prepare internal and external reports.
• Actively participate in company strategic planning and improvement processes.
• Effectively communicate quality and efficiencies of Timber Block products.
• Consult with local municipalities planning and permitting departments.
• Review work progress on a daily basis to analyze, manage, and mitigate risks.
• Advise clients on interior design factors, such as space planning, layout, and color coordination.
• Direct clients with sales administrative duties, including contracts, selection documents, payment processing, etc.
• Demonstrate skill in data analysis by resolving missing/incomplete information, inconsistencies, or anomalies.

REQUIREMENTS:

• Knowledge of administrative procedures including planning, budgeting, personnel, data analysis and report preparation.
• Bachelor's degree with a focus on Interior Design, Construction Management, Business, or Marketing is preferred, but equivalent experience will be considered.
• Minimum 2-years experience in residential construction related fields (construction, real estate, land development, or architectural firms prioritized) demonstrating knowledge of construction processes, means, and methods.
• Minimum 2-years experience in client facing customer service.
• Proficient user of Microsoft Office applications (Word, Excel, Power Point) and the ability to quickly adapt and learn other softward programs.
• Ability to work quickly and efficiently to complete assigned tasks and job requirements.
• Confident and productive working in a team environment, and independently as required.
• Willing to work 1.5 Saturdays per month if required.
• Strong verbal and written communication skills are a must, and pre-employment screening in these areas are a pre-requisite to being invited to an interview.
• A valid NC driver's license and reliable transportation.
• A criminal background check and drug-screening are conditions of employment.

REWARDS:

• Input on company direction and decisions as a member of a growing firm.
• 3-weeks paid vacation, plus 20-hours of PTO accrued annually.
• Paid continuing education and training opportunities.
• Structured bonuses paid in addition to annual salary.
• 24-hours of paid bereavement leave, and up to 80-hours of unpaid bereavement leave.
• 24-hours of paid maternity/paternity leave (all new parents), and up to 12-weeks of unpaid maternity/paternity leave.
• Employee sponsored health care coverage offered through Blue Cross/Blue Shield of North Carolina, with optional group discounts on Vision and Dental coverage.
• Becoming a contributing member of a team that celebrates group and individual successes.
• Helping to create a more sustainable future by having a positive impact in the build environment.

Job Type: Full-time

Salary: $48,000.00 - $64,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Paid training
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Connelly Springs, NC 28612: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Construction industry: 2 years (Required)

Work Location: One location

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