Ticketing Services Specialist - Festivals

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets for over 300 clients in four countries. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment. Headquartered in Los Angeles, AXS employs more than 500 professionals in multiple locations worldwide, including Tempe, Cleveland, Charlotte, Dallas, Denver, London, and Stockholm.

As a Ticketing Services Specialist in the Festival Division at AXS, you will manage the relationship with clients within your discipline, providing front-line, top-notch service and support for ticketing managers at some of the most iconic events across the country. Equal parts relationship manager and tech support, Client Services staff are experienced ticketing professionals who advise, assist, and advocate for our ticketing festival partners and provide support for all AXS products and services. Each Ticketing Services Specialist develops close relationships with the clients they serve, and are the primary resource for all event configuration and ticketing inquiries. Salary is commensurate with experience, with excellent advancement opportunities in our rapidly growing department.

What You'll Do

• Event programming experience; we assist with event and promotion configuration for full-service clients.

• A service-oriented attitude; we work as partners with our client ticketing managers and festival account managers by developing strong relationships and a deep understanding of each client and its unique challenges.
• An aptitude for tech: the ability to quickly develop expertise on all AXS products / services, remaining current with all new releases.
• A sense of urgency; we recognize critical issues when responding to support and service requests from clients.
• Great communication skills; we facilitate the sharing of best practices, offering advice on event and promotion configuration.
• Precision; we must accurately configure, track, and report on our work and client interactions to ensure consistent, high-quality service.
• A logical mind; we troubleshoot and resolve or escalate technical support issues.
• Meticulousness: an extreme attention to detail as well as excellent time management skills.
• Flexibility and adaptability: in festival operations there can be many changes as clients use non-traditional event spaces and outdoor locations, adjusting timelines and previous requests. We must be ready with alternatives and timely support.

What You'll Bring

• Professional ticketing software experience is required; experience with the AXS Back Office ticketing platform is strongly preferred

• Familiarity with ticketing in the music industry
• Expertise in Microsoft Office including Word, Excel & Outlook
• Proven ability to quickly master new technology
• Demonstrated excellent written and verbal communication skills
• A commitment to providing excellent service in a fast-paced, high pressure environment
• Ability to successfully handle multiple priorities and complete tasks in a timely manner
• Must be flexible about working nights, weekends, and occasional holidays

• Works in partnership with each client's Account Manager to ensure timely, responsive, professional service and support.

More About AXS

AXS sells millions of tickets every year for 300+ clients in the US and Europe, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Kings and the Cleveland Cavaliers. Headquartered in Downtown Los Angeles, California, we also work in wonderful offices throughout the US, the UK, and Europe. At each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment. We love what we do along with our fantastic culture, enviable perks, and comprehensive benefits. To learn more about working at AXS, visit: https://solutions.axs.com/careers/