Job description
Position Title: Client Site Manager - Shea
FLSA Status: Non-Exempt
Department: Service
Date: 2022
Reports to: Service Operations Manager
Location: Westminster, CO
Wage Range: $35-40/hr+
Job Summary
Performs all functions of a Service Journeyman Technician. Partners with MTech Senior Sales Account Manager (SAM) as liaison between MTech dispatch to coordinate and schedule manpower and manage Shea’s portfolio of buildings in the Denver area. Time will be spent on billable repair work and management depending on the current needs of Shea Properties (Shea).
Essential Job Functions
- Focus of job is to be the primary field single point of contact for Shea sites.
- Direct daily MTech field activities on and for all subject Shea sites
- Promote MTech Mechanical Technologies Group culture to team and clients.
- Act as a liaison between Shea and MTech Mechanical Technologies Group.
- Work with Shea’s onsite personnel daily to develop Client relationships.
- Soft skills when interacting with Shea management and occupant clientele is critical. Objective must be a 5 star rating every day.
- Help establish weekly goals with Shea and MTech personnel.
- Organize and maintain T&M tasking for all sites. Provide weekly updates to Shea on status and ETA.
- Promote time management skills to team techs.
- Perform Diagnostic, PMs & T&M repairs.
- Work with other Service Technicians on the team to provide overall best client approval rating.
- Work side by side with MTech HVAC and Plumbing Service Technicians to ensure MTech quality and efficiency is maintained.
- Monthly inspections of MTech onsite books and repairs performed by others.
- Regular safety inspections as necessary.
- Assist SAM with contract renewals.
- Utilize tenant turnover lists to schedule and provide ongoing equipment replacement needs.
- Assist with contract renewals.
- Assist with T&M repair proposals.
- Support teams with technical assistance/advise in the field that will result in quality service, client satisfaction and profit.
- All paperwork must be done in the field at the job site.
- Be proactive in helping generate policy and procedure.
- Provide objective evaluation of team and team members' performance to Service Operations Manager.
- Review man/hour reports with MTech/Shea team.
- Coordinate with other operations groups to complete service projects involving them.
- Keep workers informed on future schedules, planning and changes.
- Keep Service Operations Manager informed of any problems related to personnel or to technical issues. For example:
- Need for additional technical training.
- Technician's dissatisfaction with management
- Personal problems for which a technician might need counseling
- Take responsibility for own learning and continuing education so that skill is "state of the art".
- Keep client informed as to progress in resolving problem situations. See that clients are satisfied and generate more work.
- Work within the guidelines of the safety and employee policy.
- Promote time management skills to team techs.
- Visit clients on a regular basis while team techs are on site.
- Quality inspection of work performed by teams.
- Support teams with technical assistance/advice.
- Evaluate new products and tools and make recommendations for specific applications and report findings to Operations Manager.
- Coordinate with other operations groups to complete service projects involving them.
- Regular and predictable attendance is expected to meet the requirements of this position
Other duties as assigned: On call rotation as MOD, assist with small projects, assist on an as needed basis with Monday morning meeting and paperwork, assist with in house technical training
Qualifications
- High school diploma, technical school certificate or degree preferred
- 5 years of Service Technician experience including a thorough understanding of business/industry practices, processes, & standards – plus meet all the requirements of a 4-year apprentice
- Must be approved to drive per MTech’s driving standards
- Thorough understanding of and respect for safety and OSHA rules & regulations
- Excellent communication, interpersonal and motivational skills
- Strong organizational and problem-solving skills
- Ability to apply innovative and effective management techniques to maximize employee performance
- Solid MS Office/Excel skills and willingness to learn new software programs.
About MTech
For 20 years, MTech has had a goal to build a great company with a great reputation. With that in mind, we want an incredible team. With our values of integrity, commitment, excellence, growth and fun, we are looking for amazing individuals to build upon our success.
Our team members are our greatest asset, and we have a people-centric culture. We value the contributions they make towards growing MTech into being the premier design-build mechanical contractor in Colorado. MTech provides an environment that promotes genuine communication so that our team members can freely collaborate. We offer competitive employment packages and care about everyone’s safety and wellness – we show this through initiatives like Mental Health Month, Employee Assistance Programs and Construction Inclusion Week participation.
Approximately 500 individuals make up our teams across Colorado. We inspire and develop our talent with internship opportunities, an in-house training program and 100% company paid apprenticeship programs in sheet metal, pipefitting, plumbing and service. We also provide specialty training on topics such as medical gas certifications, DORA required Plumbing continuing education classes, various vendor trainings, CPR/First Aid and others. We also offer soft skill classes on topics such as Bias & the Brain (The Inclusion Series), Building a Culture of Trust, Navigating Conflict, and others. High-quality training enables our team members to exceed expectations in their roles and fuels the passion behind our company.
We are proud to of the amazing projects we have completed in our communities. This list includes projects such as McGregor Square, UCCS Hybl Sports Medicine & Performance Center, AIMS Community College Welcome Center, Vail Health, Grand Colorado Peak 8 at Breckenridge Ski Resort, NREL and many more.
Working for MTech provides the opportunity to work on a variety of different projects such as Healthcare, Higher Education, Data Centers, Cleanrooms, Office Buildings, Multi-Family, Biotech & Pharmaceuticals, and others.
Americans with Disability Specifications
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to:
- Have full range of mobility in upper and lower body.
- Be able to reach overhead.
- Be able to work a full range of physical activity in various positions, including, but not limited to, stooping, standing, bending over, kneeling and squatting, climbing, walking for extended periods of time.
- Be able to lift, pull and push materials and equipment to complete assigned job tasks.
- Be able to lift 75 pounds of weight frequently throughout assigned workday.
- Capable of hearing at a level or correctable to a level where the person is able to receive detailed information through verbal communication. Vision must also be at a level or correctable level where the person has clarity both in short and long distance vision.
Work Environment
This position takes place in a general office environment. Work is generally sedentary in nature, but may require standing and walking for up to 20% of the time. The work environment is generally favorable. Lighting and temperature are reasonable. Work is generally performed within an office environment, with standard office equipment available.
This Job Description is not a complete statement of all duties and responsibilities comprising this position and may change with or without notice.
MTech Mechanical is an EEO Employer, including disability/vets
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