About ABC Legal Services:

ABC Legal Service is proud to be the national leader in filing service of legal documents. We are a team of 350 with offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. To get there we need smart, capable talent. This is where you come in.

Job Overview:

At ABC Legal Services, we thrive on customer satisfaction and know that the key to growth is a high performing sales team. To put our products and solutions into the hands of customers, we need a professional who is customer-centric, energetic, and highly motivate. We are currently looking for a Client Success Growth Advisor to add to our SMB RevOps team, to be a leading force that fuels our renewal and expansion efforts across key client segments. The CSGA will manage the day-to-day execution of expansion/upsell programs and the overall strategy for growing new and existing account revenue. The CSGA's responsibilities will include outreach to new and existing self-registered customers through various channels such as phone, email, and potential in-person conferences and meetings. You will leverage legal industry knowledge, your book of business's pain points and needs, and the SMB team to drive results.

Objectives of this Role:

• Represent our company's products and services, starting with a comprehensive understanding and leading to consumer research to identify how our solutions meet needs
• Generate new expansion sales within key client segments
• Drive renewal sales into existing accounts and demonstrate a strong forecast and funnel management process
• Deliver regular outbound engagement on new product updates
• Identify opportunities to retain and grow existing client base to achieve and consistently exceed retention and renewal goals
• Maintain renewal and expansion sales pipeline
• Achieve retention and sales goals measured monthly and quarterly while providing excellent client support
• Support the vision and values of the company and organization through role modeling and encouraging
  behaviors

Key Responsibilities:

• Meet and exceed monthly quota/goals
• Qualify inbound leads and prepay website customers for upsell opportunities
• Identify appropriate prospects, set appointments, make effective sales calls and manage the sales cycle to close "new" business in all segments
• Continuous learning about competition and similar services
• Illustrate the value of products and services to create growth opportunities; compile and analyze data to identify trends
• Perform prospecting activities such as cold calling, email sequences and networking within key clientele
• Report to SMB RevOps manager with weekly/monthly results

Skills and Qualifications:

• Bachelor's degree in Business, Marketing or similar and/or 1+ years' sales experience
• Experience with 1 + years' SaaS or technology sales and goal driven role preferred
• Strong communication and sales skills; strong understanding of navigating sales cycles and closing business
• Ability to present technical concepts and business solutions
• Proficiency in Microsoft Office and HubSpot (or other CRM), with aptitude to learn new systems
• Familiarity with Metabase reporting a plus

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

• Comprehensive Medical, Dental, and Vision coverage
• Competitive salary package
• 401(k) retirement plan with 5% matching
• Orca Card / Transit Stipend
• 10 paid holidays per year
• Referral program
• Work from home flexibility*

• This is currently a hybrid remote and/or in office position but may change at any given time