Job description

HealthPartners North Suburban Family Physicians has an exciting opportunity for a Clinic Assistant/Medical Receptionist to join our team! This full time position will be at our Hugo Clinic with potential for coverage at our Roseville and Lino Lakes clinics. If you have great customer service skills and want to contribute to a caring, patient-friendly environment, we want you!

The schedule for this position is:

Monday 12:15pm – 8:00pm

Tuesday 12:15pm – 8:00pm

Wednesday 6:45am – 3:15pm

Saturday 7:45am – 5:00pm ($2.00 shift differential)

Sunday 7:45am – 5:00pm ($2.00 shift differential)

This position is a vital point of contact for patients entering the North Suburban Family Physicians clinics. This position greets patients as they enter the clinic, checks them in for their appointments, schedules appointments, collects co-pays and directs patients to their appropriate care area within the clinic.

Additional accountabilities include:

1. Customer Service Care for each person as he/she would like to be cared for by:

• Putting the patient first at every opportunity
• Listening to understand each patient
• Showing concern for each patient
• Acting individually and with others to meet each patient’s needs

2. Check-in and Co-pay Administration

• Check in patients in an accurate and professional manner
• Identify and accurately collect co-pays or appropriate fees
• Use computer-based system to verify patient information
• Understand and communicate benefit changes to members, or refer to appropriate resource
• Communicate wait times in a diplomatic manner
• Direct patients to the appropriate care area
• Prepare reconciliation report
• Provide patients with appropriate forms, questionnaires, etc.

3. Computerized Appointment Scheduling for appointments

• Schedule appointments in an accurate and timely manner according to Advanced Access principles
• Maintain knowledge of appointment scheduling practices
• Maintain knowledge of appointment scheduling policies and procedures

4. Registration and Verification

• Complete the registration process, including reviewing the registration information for completeness and accuracy and obtain further information, if necessary
• Verify insurance eligibility, if necessary
• Register patients in an accurate, efficient, and timely manner
• Identify appropriate account type, e.g., Workers compensation, Motor Vehicle Accidents, etc.

5. Specialty Appointment Coordination

• Provide patient with information required to schedule specialty appointments

6. Facilitate timely and accurate flow of communication within the clinic

• Answer telephone and respond appropriately to the caller
• Take and relay messages requiring follow-up to appropriate individuals
• Prepare records and materials for new patient appointments
• Assist with the clerical duties of the clinic, e.g., faxing information, making copies, etc.

7. Maintain open communication with Appointment Center to ensure patient and provider needs are met

• Coordinate schedule templates
• Coordinate emergency schedule changes
• Coordinate schedule holds consistent with Advanced Access principles
• Coordinate schedules regarding provider vacation, rounding, and other out of clinic changes

QUALIFICATIONS:

This position requires a high school diploma or GED and the following:

• Graduate of a formal training program in medical reception, an equivalent program, or a customer service program OR two years’ experience as a medical receptionist OR two years’ experience in a customer service position
• One year experience using data look-up and data entry functions on a mainframe or PC based computer system
• One year customer service experience either via telephone or in-person within the last five years
• Demonstrated ability to organize work under pressure
• Demonstrated ability to function with multiple priorities and interruptions
• Excellent oral communication skills
• Excellent written communication skills

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $20.75 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement

Healthcare setting:

• Clinic

Schedule:

• Monday to Friday

Work Location: One location

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