Must be COVID-19 vaccinated.

Who We Are:

Established in 1975, Non-Profit Yakima Neighborhood Health Services serves patients in the areas of Behavioral Health, Family Dentistry, Internal Medicine, Women’s Health, Primary Care, Pediatrics, Vision Care and Pharmacy. Our mission is to provide affordable, accessible, quality health care, promote learning opportunities for students of health professions, end homelessness and improve quality of life in our communities.

Yakima Neighborhood Health Services is an Equal Opportunity Employer. We celebrate diversity in the workplace and are committed to an inclusive work environment

Why Work at Yakima Neighborhood Health Services?

• We were the first Health Center in the state to achieve the highest level of recognition possible as a Patient-Centered Medical Home and we are accredited by the Joint Commission.
• We are guided by Organizational Values of Commitment, Professionalism, Quality/Excellence and Compassion.
• We take care of our employees with Medical, Dental, Disability and Life Insurance, PTO, 9 Paid Holidays and access to Fitness Centers.

Our Ideal Candidate:

• Bachelor’s Degree in Public Health, Health Administration or other relevant field is required, experienceworking as in a related field may substitute for education.
• Three years’ experience as a an officemanager, administrator or other relevant field may substitute for education.
• Must be able to read, write and communicateclearly and concisely in English to communicate with patients and staff regarding policies of the clinic.
• Any ability to communicate in Spanish is a preferred skill.
• Must be able to use or learn to use withappropriate training computers and computer programs, including but not limited to, Microsoft OfficeSuite, and YNHS selected Electronic Health Records Management systems.
• Convenient if bilingual inEnglish/Spanish, and/or ability to sign.
• Candidate has not been sanctioned or excluded from participationin federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensingagency.

Day to Day:

• Provide daily management of designated site(s) in the upper Yakima Valley, overseeing business, clinical (dental, medical) and practice management operations.
• Work with department supervisors to maximize team-based care, maintain adequate staffing levels, and provide maximum patient service.
• Perform customer service tasks as needed.
• Monitor staff performance, to ensure the needs of patients are met on a daily basis.
• Ensure clinic staff completes assigned job duties.
• Respond to grievances from patients, public, or staff, to resolve issues.
• Ensure that services rendered in the clinic are completed in accordance with clinic policies and procedures to maintain consistency and quality.
• Work with YNHS Human Resources department to assure support positions are evaluated on a timely basis and open positions are filled in a timely manner.
• Work with supervisors and other administrative staff to address organization-wide issues, including program development, personnel policies, employee evaluations, training needs, safety concerns and quality assurance indicators. Make recommendations and/or decisions for improvement based on the impact to the organization and our patients.
• Provide staff with ongoing work performance feedback, through formal coaching such as performance reviews and discipline documentation, working with appropriate supervisors as necessary to ensure timely completion of these tasks.
• Assure professional documentation, electronically and on paper, is completed timely and accurately. Develop expertise in processes in order to train and analyze staff performance.
• Develop and lead staff training.
• Actively participate in staff meetings and quality assurance activities as applicable to the position, including submitting all necessary forms or documents to maintain clinic accreditation.
• Maintain organized, clean, efficient, and confidential work area at all times.
• Represent YNHS in local professional meetings as requested.
• Perform all other duties as assigned by clinic administration.
• Must be able to maintain confidential information with regards to patients, following all HIPAA laws and YNHS policies.