JOB SUMMARY

Position is responsible for various clinic front-office administrative responsibilities as outlined below. The clinic front-office is a high-intensity, fast paced environment, and because of the critical impact this position has on clinic efficiency, the employee must be punctual and have excellent attendance.

REPORTING RELATIONSHIPS

The position reports to the Practice Manager.

JOB DUTIES and ESSENTIAL FUNCTIONS

• Schedule patient appointments and follow-up visits
• Register patients and verify/update demographics and insurance information
• Intake and check out of patients
• Ensure copays are collected at time of visit
• Manage patient information in Electronic Medical Records system
• Perform cash account management activities
• Verify insurance information from patients
• Scan patient records into the EMR
• Comply with commercial and Medicaid insurance plan rules for services requiring prior authorization
• Obtain Medicare ABN for non-covered services
• Create triages within the EMR system
• Mail and receive new patient information packets
• Comply with Red Flag Rules for photo identification
• Answer and return phone calls
• Switch phones to night/weekend service
• Perform other duties as assigned
• Adhere to all HIPAA rules and regulations at all times
• Participate in Sunday and holiday rotation

QUALIFICATIONS

• High school diploma or equivalent
• Previous front-office experience (2-4 years) in a high volume medical practice desirable
• Experience with MEDENT or other EMR software a plus
• Knowledge of medical terminology and insurances
• Proficiency in Word, Excel, PowerPoint and E-mail
• Must be reliable and punctual
• Must have attention to detail
• Must be able to perform effectively in a fast paced environment with many changing priorities
• Must be professional and customer service oriented to deliver quality excellent care
• Ability to work independently and with a team
• Professional written and verbal communication and interpersonal skills
• Willingness to work a flexible schedule

PaceCard Metrics

• ACO Consents
• Collection of Demographics Information
• Customer Service: Call log entry closed in given timeframes
• Insurance Verification Compliance