Job description
Type of Person that Fits the Role:- Self-starting/monitoring, detail-oriented, Efficiency-minded
- Must be an excellent communicator (verbal and written), create and establish boundaries in communication
- Able to authentically interact and communicate empathetically with staff and clients
- Has no problems with being on the phone for a portion of the day
- Fast learner, technologically sound
- Functional Excel and EHR experience is a plus
- Answer phones and direct callers accordingly
- Redirecting new client inquiries to the website to the request Appointment tab or corresponding coordinator voicemail
- Assist current clients and clinicians with forms, uploads, faxing
- Manages fax inbox when on shift and distributes incoming faxes appropriately (may be reassigned)
- Receiving and Sending ROIs, requests for updated forms
- Cancelling/rescheduling CURRENT clients
- Contacting clients for cancellations/rescheduling due to emergency or clinician illness that prevents them from contacting them on their own (when applicable).
- Forwarding new/updated insurance information to Billing
- Auditing upcoming therapy/medication intakes for completed forms, follow up when necessary
- Supporting billing through taking patient payments in EHR
- Be the friendly face at the front who greets incoming people and answers questions
- Maintaining coffee machine, emptying the clean dishwasher, starting washer at the end of the day, recording/contacting for maintenance needs for in city, general sanitizing of common touch areas.
- Maintain printer supplies and functioning with the support of IT
- Order, stock and maintain facility supply needs (snacks, supplies, toiletries, etc.)
- Execute facility-related tasks provided by Clinic Director
- Manage and replenish Facility Sign-in Log
- Understand and uphold HIPAA compliance practices to protect the privacy and security of client health information
- Other duties as assigned by the Operations Director
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