Job description
Job Title: Collection Officer I
Duration: 90 days
Max Pay Rate: $22.38/hr.
Job Description:
***Will assist with our Credit/Refund Project, call patients to verify mailing address. May need to contact Spanish speaking patients. Must speak and read Spanish. Assist with our Good Faith Estimate Project, stuff envelopes, mail statements, post notes in Cerner and scan documents.
Bilingual is must and Cerner would be helpful.***
Definition
Under general supervision, collects monies owed the County for services rendered and/or taxes/fines/ fees levied; and performs related duties as required.
Distinguishing Characteristics:
Collections Officer I is the entry level classification of this series. Incumbents gain experience and demonstrate competency in collections, practices and techniques within the assigned area (e.g., tax, medical or court collections).
Examples Of Duties
Depending on assignment, duties may include, but are not limited to the following:
Manages a caseload of collection accounts; establishes debtor account records to determine delinquent balance, evaluates payment history and verifies client information pertinent to the collection of fees, fines and/or taxes (e.g., address, employment, earnings/assets, bank of record); investigates changes in financial status; establishes and implements course of action to collect monies owed.
Contacts debtors to modify payment schedule, update case records or explain legal obligation, penalties for and consequences of non-payment and regulations/rules/ procedures related to payment of account.
Locates debtors by contacting relatives, neighbors, bank of record officials and employer(s) or through researching tax roll, voter registration, court document and other official information sources.
Analyzes account to provide client with payment and fee/penalty information and to determine the need for payment plan modification or civil and/or criminal legal action.
Updates manual and/or automated case files; prepares routine correspondence and reports; may supervise or provide functional supervision over clerical support staff; may collect and receive money as payment on account.
Qualification Guidelines
Knowledge, Skills, and Abilities:
Thorough knowledge of: practices utilized in the collection of delinquent accounts receivable, difficult public contacts and determination of financial assets and obligations; regulations and legal procedure applicable to delinquent account collections; and, financial interviewing techniques.
Working ability to: understand, interpret and explain laws, regulations and policies governing collection operations; make decisions and independent judgments; communicate effectively both verbally and in writing; communicate effectively with people of diverse socioeconomic backgrounds and temperaments; establish and maintain cooperative working relationships; determine the appropriate course of action in emergency or stressful situations; understand program objectives in relation to depart-mental goals and procedures; demonstrate tact and diplomacy; collect and analyze data to draw logical conclusions and make appropriate recommendations; prepare routine narrative and statistical reports; comply with laws, regulations and professional practices governing delinquent account collection operations; deal firmly and fairly with clients; maintain accurate records and document actions taken; organize and prioritize work assignments; make routine arithmetical calculations; use proper grammar, spelling and punctuation; proofread and/or edit for errors in spelling, grammar, punctuation and mathematics; project consequences of decisions; maintain confidentiality of information; recognize and respect limit of authority and responsibility; and, work effectively with others who have objectives counter to assigned role.
Recruiting Standards
Education/Experience:
Collections Officer I
The equivalent to three years of clerical experience which includes public contact and training or one (1) year experience in accounts receivable or account collections.
Substitution: Two (2) years of related education/training may be substituted for one year of the required experience.
Other Requirements
Special Requirements:
Possession of or ability to obtain a valid California driver license.
Candidates may be required to pass a background investigation consistent with applicable law and administrative policy.
Some positions allocated to these classifications may require bilingual skills depending on assignment.
TAG=IND-GEN
Tryfacta is an Equal Opportunity-Affirmative Action Employer. We do not discriminate no the basis of Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age
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