Job description

Taylor New England is a growing family-owned company founded in 1970. We provide world-class equipment backed by the industry’s best factory trained technical team. We provide a wide variety of equipment options, such as ice cream batch freezers, soft serve machines, frozen beverage machines and specialty cooking. Taylor New England is an exclusive distributor of Taylor Company, Flavor Burst, Bravo and Broaster products.

Our highly respected and award-winning technical service team provides service in Maine, Massachusetts, New Hampshire, Rhode Island and Vermont seven days a week. Our Red Cape Service is a level of dedication and a promise to our customers to deliver exceptional service.

We are currently looking for a Commercial Equipment Technician to join our team. This role is ideal for an individual who enjoys technical and/or mechanical projects and continual learning. Exceptional customer service skills and the ability to troubleshoot problems is a must.

Essential Duties and Responsibilities

• The following represents a list of essential duties and responsibilities; other duties may be assigned as required
• Adjust, align, assemble, calibrate, inspect, and test commercial food prep equipment, electrical/mechanical and electronics troubleshooting
• Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, site surveys, and installation onsite
• Understand the customer’s processes, manuals, and schematic drawings sufficiently to recommend the most appropriate solutions to meet their needs
• Communicate with client regarding status of repairs to ensure schedule is maintained and delays or any issues are properly communicated
• Display a professional and courteous attitude to clients at all times, providing the highest level of service and productivity
• Maintain a clean and safe space by following all company policies and procedures, particularly regarding food safety
• Accurately fill out proper documentation onsite such as working reports, timesheets, invoices, and warranties
• Properly handle, care, and maintain company machines and equipment
• Participate in “on call” service including weekend schedule rotation
• Collect money from client on an as needed basis

Qualifications

• High school diploma required, relevant achievement/certification from a vocational program is a plus
• Strong mechanical aptitude with a desire to learn new techniques and processes
• Experience with equipment maintenance and repairs preferred
• Proficient in Windows software like Excel and Word
• Ability to read an electrical wiring diagram is a plus
• Refrigeration license or other certifications are a plus
• Self-motived and willingness to work independently
• Detail-orientated with superb time management skills
• Excellent communication and customer service
• Advanced troubleshooting and problem-solving
• Ability to work overtime and rotating weekend on call schedule as needed

Benefits / Perks

• Year-round employment with overtime available
• 70/30 health and dental insurance coverage
• 401k with a 50% company match up to the first 6% of the employee’s contribution, after first year
• Vacation/Personal/Sick/Holiday pay
• Extensive professional training
• Tuition reimbursement
• Company vehicle, cell phone, and tablet provided

Taylor New England is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.

Taylor New England encourages employees to be up to date on COVID vaccinations.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Professional development assistance
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Overtime
• Weekend availability

Work Location: On the road

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