Commercial Loan Assistant I - Out Of Market
Job description
Job Summary: Responsible for providing loan support, and highly skilled administrative and clerical support to the Commercial Lending department.
Education: A minimum of a High School diploma/GED or equivalent experience is required. Equivalent experience: 1 year of experience is equal to 1 year of education.
Experience: A minimum of 3 years’ experience in banking and/or related field is required.
Job Specific Responsibilities:
- Performs administrative support duties to include preparing reports and documents, mailing correspondence, filing, copying, and scanning.
- Answers incoming telephone calls, resolve customer inquiries within prescribed authority, and when necessary directs calls to the appropriate loan officer or department.
- Serves as primary contact and provides administrative assistance to commercial loan officer(s).
- Develops new personal and commercial accounts to help enhance the Bank’s portfolio.
- Performs loan processing duties for commercial, real estate, and consumer loans to include:
- Obtaining applicant credit history
- Preparing loan documentation
- Closing and funding loans
- Preparing general ledger entries
- Reviewing and processing all loan technical exceptions
- Following up on and processing all loan technical exceptions
- Dealing with Bank attorney and personnel at title companies for real estate closings
- Assisting customers in reviewing and researching loan and account histories
- Accepting loan payments
- Assisting with the collection of past due loans by making telephone calls, sending past due letters, and calling on past due customers
- Monitoring and updating new and used floor plans
- Remaining knowledgeable of loan documentation
- Preparing loan advance request forms and advances
- Prepares and logs loan maintenance to be sent to Loan Operations.
- Prepares loan checklists, CRA’s, and logging loans to be sent to Loan Operations.
- Processes NSFs, including calling customers on overdrawn accounts.
- Assists in the preparation of LARs on lines of credit for all commercial/real estate officers.
- Assists the Commercial Loan Department with LARs on a daily basis.
- Participates in an on-going comprehensive training program to maintain awareness of compliance regulations.
- Complies with Bank Secrecy Act and with operating controls and procedures; accountable for compliance with applicable consumer laws and regulations.
- Other duties as assigned.
Required Skills/Abilities:
- Strong computer skills
- Strong Microsoft Office skills, specifically Word and Excel
- Excellent customer service
- Excellent verbal and written communication
- Attention to detail
- Problem solving
- Decision making
- Time management
- Prioritize effectively
- Perform multiple tasks simultaneously
Expectations of an Employee (Values):
- Treating all customers and fellow employees with respect
- Exceeding customer expectations
- Consistently meeting customer needs
- Conducting interactions with honest, ethical, and strong moral principles
- Treating everyone with respect
- Performing at the highest level
- Taking responsibility for actions
- Doing what is expected
- Leading by example
- Working as a team
- Efficiently sharing information in a collaborating and proactive manner
Supervisory Responsibilities: None
Amount of Travel: None
Physical Requirements:
- May need to sit/stand for long periods of time
- Sustained visual concentration while working at the computer
- Typing on a keyboard for long periods of time
- Handle high stress environment
- Maintain professional appearance
It is the policy of FirstBank Southwest to provide equal opportunity employment (EOE) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstBank Southwest will provide reasonable accommodations for qualified individuals with disabilities. FirstBank Southwest is an affirmative action employer.
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