Commercial Servicing Specialist (REMOTE - with occasional time at Louisville office as needed)
Job description
“Republic Bank believes in the development and advancement of our associates. We offer the opportunity to learn all aspects of the company to prepare for future advancement. Come join our team for a career, not just a job! “
Grade 4
About Republic Bank
Republic Bank’s values are built upon making an IMPACT for our clients, our associates and the communities we serve. (IMPACT stands for Innovate for the Future, Make it Easy, Provide Exceptional Service, Acknowledge & Celebrate Success, Commit to Caring and Thrive Together) The associates of Republic Bank are the key to our success as an organization and we value our associates. It’s one of the reasons we’ve been named as one of the Best Places to Work in Kentucky for the last five years! For more information about the company, please visit www.republicbank.com.
POSITION PURPOSE AND OBJECTIVES:
The Commercial Servicing Specialist is responsible for providing the highest level of customer service to internal and external customers with operational integrity and maintaining the expected results on the annual customer service survey and meeting the performance metrics as set forth by management. Primary responsibilities include, boarding new commercial loan products and then ensuring all payment and payoff transactions are accurate and timely.
- Minimum 1-year previous experience in Loan Servicing, Accounts Payable (AP) or Accounts Receivable (AR) experience preferred.
- Proficiency in Office apps, cloud services and internet applications. (Outlook, Word, Excel, PowerPoint, Access, PDF Editor, Teams, OneDrive, SharePoint).
***This position will be remote/work from home, but the incumbent must be based near Louisville KY for periodic on-site departmental meetings.***
- Review and verify loan documentation for specific information and understand the terms to perform all aspects involved regarding commercial interfaced boarded loans.
- Responsible for posting payments on commercial loans.
- Verify billing notices have generated and are mailed to clients according to regulatory guidelines.
- Retrieve client history transaction prints from loan systems.
- Responsible for resolving miscellaneous inquiries from clients and bank personnel.
- Adherence to established policies and procedures.
- Monitor safeguards to ensure the integrity of our client’s personal and financial data.
- Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required.
- Model and foster behaviors that support the Bank’s values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization.
- Willingly perform all other duties and projects as assigned.
- Strong verbal and written communications skills.
- Must be flexible and able to deal with multiple tasks.
- Requires ability to work independently and as a team, under pressure and meet deadlines.
- Strong organizational skills and attention to detail.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the associate is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The associate frequently is required to stand or walk. The associate is occasionally required to reach with hands and arms. The associate must occasionally lift and/or move 10 pounds. Specific vision abilities required by this position include close vision, and distance vision. The noise level in the work environment is usually moderate.
- Travel between Republic Banking facilities may be required.
- Flexible work schedule that will include some evenings, weekends, and overtime.
- Stay abreast of new developments, best practices, and statutory and regulatory changes.
**The above is intended to describe the general content of and requirements for the performance of this position. It is not construed as an exhaustive statement of duties, responsibilities, or requirements.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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