Community Crisis Navigator (Rental Assistance)
Full Time
Saint Louis Park, MN 55426
Posted
Job description
The Community Crisis Navigator is responsible for administering the Emergency Rental Assistance program to Hennepin County residents.
Key Responsibilities
- Conducts screenings to determine eligibility for the program, completes assessments, intakes and enrollment.
- Responds to crisis to prevent disruption in housing or eviction.
- Works collaboratively with mental health workers and other support professionals.
- Identifies and assists with access to available resources and public benefits to improve participant financial wellbeing.
- Manages direct assistance used for financial support, utility, rent, and security deposit payment.
- Mediates with landlords to develop a workable plan for participants to secure housing and/ or prevent eviction.
- Refers Emergency Rental Assistance applicants to in-house HUD Housing Counselor who specializes in rental and financial wellness counseling and education.
- Maintains accurate records for all participants, documenting eligibility, services and program status and ensures accurate and complete records to track and report outcomes.
- Completes data entry in client management systems.
- Collaborates with staff members and assists with other program services.
- Serves as agency representative to community organizations.
- Performs other duties as assigned.
Required Qualifications
- Bachelor's degree in a Human Services or related field with 3 years of related experience or an equivalent combination of education and experience to successfully perform the duties of the job.
- Experience with detailed record-keeping
- Excellent reading and writing
- Professional and/ or lived experience working with diverse communities and/ or households defined as low income.
- Demonstrated interpersonal skills, including collaborating with a team, working across program areas, disseminating information effectively and conflict resolution.
- Proficient at using MS Office programs including Word, Excel and Power Point, and with data management software programs or databases.
- Experience assessing complex situations and making decisions independently of supervision.
- Valid driver's license and reliable transportation on a daily basis.
- Open and flexible schedule, including occasion nights and weekends.
Preferred Qualifications
- Experience with trauma informed and strengths-based case management.
- Experience in crisis intervention and problem solving with the ability to deescalate situations.
- Demonstrated ability working with landlords, including mediation and advocacy to prevent loss of housing.
- Knowledge or understanding of tenant's rights and responsibilities.
*Passionate and engaged work environment; Hybrid work schedule following Introductory Period; Medical, Dental, Vision, PTO, Life Insurance, Retirement; $21-$24/per hour*
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