CASA & CASA IN ACTION SYNOPSIS:
CASA’s mission is to create a more just society by building power and improving the quality of life in working class and immigrant communities. Our vision is a future where we stand in our own power, our families live free from discrimination and fear, and our diverse communities thrive as we work with our partners to achieve full human rights for all. CASA has a sister organization, CASA in Action, a separate, but related, nonprofit organization that is exempt from federal income tax under section 501(c) (4) of the Internal Revenue Code. Although CASA and CASA in Action share a common goal of supporting immigrants and low-income people in Maryland, Pennsylvania, Georgia, Virginia, and nationally, they are separate organizations with their own board of directors. A set of employees at the two organizations, including the person filling this position, shares their time between the two organizations. This has no effect on salary or benefits

DEPARTMENT SYNOPSIS:

CASA’s Services Department responds to the needs of working class Latinos and other immigrants and their families, utilizing service provision models that promote community asset building and empowerment. This includes community education to prevent problems and build on community interest and assets. It also includes working to impact trends that negatively affect immigrant and low income communities. Program service areas include community economic development, financial literacy, workforce development, legal services, education and immigrant integration.

POSITION SUMMARY:

The Community Liaison/Intake Specialist is the central point of entry for clients requesting CASA’s services. The Community Liaison/Intake Specialist will provide quality referrals for clients during walk-in hours and through phone consultations, in addition to providing general administrative support for the CASA employees.

The primary functions of the Community Liaison/Intake Specialist are to continually interact with the clients by directing the members' concerns and needs with the appropriate resource for feedback or resolution

ESSENTIAL RESPONSIBILITIES:

• Be the first point of contact at CASA Baltimore Welcome Center. Receive community members at the front desk or over the phone by greeting, welcoming, directing them appropriately.
• Complete intakes in accordance with CASA policies and procedures to identify community member’s issues to subsequently process enrollment in CASA programming or provide service referral to partner organizations in the county.
• Assist community members with services such as filling out applications, apply for CASA membership, collect fees for services, interpreting documents, etc.
• Coordinate resource information being offered to the public in our center as well as service outreach strategy.
• Schedule appointments and conduct follow up to ensure issues were addressed.
• Maintain an online database with demographic data and create monthly, quarterly and annual reports.
• Assist the Services Manager in administrative work.
• Other duties assigned by the supervisor related to position.

EDUCATION/CERTIFICATIONS:

• Bilingual Spanish-English. French is a plus.
• High School diploma or GED required, some college a plus.
• Receptionist, hotel concierge, experience are a plus.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Ability to perform all of the duties outlined above.
• Deep commitment to social change and to growing CASA as a membership organization in which members have decision-making authority.
• Ability to maintain a database and high comfort level with basic computer programs, including Microsoft Word and Excel, ability to train others in basic use of computer programs, and a willingness to learn other needed computer programs.
• Strong interpersonal, communication, planning and organizational skills and problem resolving ability.
• Ability to work independently and as part of a team.
• Passion in working with low-income children, and immigrant communities

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit, stand and walk.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA: This position is not to handle any human body fluids, biological agents, laboratory chemicals, or be exposed to hazardous materials such as noise, asbestos, or carcinogens.

This is a union position, represented in collective bargaining by a Collective Bargaining Agreement with the Communication Workers of America, Local WBNG 32035 - Communication Workers of America (CWA). If you are offered and accept this position, you will be invited to become a member of the union. All bargaining unit positions require membership or agency fee payer status.

CASA Inc. and CASA in Action do not discriminate on the basis of race, color, creed, religion, gender identity, sexual orientation, gender identity, age, mental or physical disability, ancestry, marital status and national origin.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

CASA has implemented a mandatory vaccination policy effective 01 February 2022, requiring COVID‑19 Booster vaccination(s) for all employees and prospective employees, AmeriCorps members, and paid or non-paid internships. In accordance with CASA's duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our employees, AmeriCorps members and interns, and their families, CASA members and visitors, and the community at large from infectious diseases that may be reduced by vaccinations. In making this decision, the executive leadership team reviewed recommendations from the Centers for Disease Control and Prevention, the Advisory Committee on Immunization Practices, CASA’s Legal Counsel and local health officials. All prospective employees will be required to provide proof of COVID 19 vaccination or appropriate medical / religious accommodation documentation prior to the first day of employment with CASA. AmeriCorps member candidates will be required to provide proof of COVID 19 vaccination or appropriate medical / religious accommodation documentation at the time of presenting proof of citizenship and SSN eligibility.