The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

SUPERVISION

Receives general supervision from Community Services Supervisor

THE POSITION AND JOB SUMMARY

Conducts activities promoting the delivery of quality services by NLACRC vendored day programs and Supported Living Service (SLS) vendors. Serves as a “Quality Assurance Liaison” to designated service providers and monitors those services for compliance with program designs, consumer satisfaction, effectiveness in delivering intended outcomes, and compliance with licensing or other regulatory or statutory requirements

• Supports service providers in continually improving service levels through consultation on best practices, program monitoring, problem identification and exploration, complaint investigation, and providing group and individual training. Collects service satisfaction information from consumers and families and agency staff. Writes detailed reports of evaluation findings, advises service providers on implementing corrective actions, follows-up on implementation.
• Conducts a minimum number of visits to all vendored adult day program and SLS providers to monitor compliance with program design, record keeping, health and safety, Medicaid waiver, personnel and staffing ratio requirements.
• Solicit, receive and review annual day program evaluations and provide technical assistance to those vendors needing improvement.
• Represents the agency in transactions with Community Care and Health Care licensing, State Developmental Centers (SDC), the Department of Developmental Services, community agencies, and regulatory agencies.
• Creates, maintains informational material for use by providers, regional center staff, consumers and families. Consults with Consumer Services staff and assists in resolution of complex service planning issues.
• Collaborates with other Community Services Specialists (QA) as needed for monitoring and reporting.
• Investigates special incidents and complaints involving day program, SLS and work programs as necessary.
• Performs all other assigned duties as needed.

Employment Standards

Any combination equivalent to or likely to provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be: A Bachelor’s degree and four years of related experience. A Master’s degree in a related subject may be substituted for two years of experience.

Skills and Abilities

• Knowledge of developmental disabilities, service provision techniques, current values and best practices, ability to understand and apply regulatory and statutory information during reviews or investigations, familiarity with day programs, supported employment and SLS services
• Decision making, collaborative problem resolution, comprehending and communicating complex information, written and verbal communications, ability to work effectively with people from a variety of cultures. Ability to develop and facilitate trainings. Ability to conduct professional presentations. Ability to understand complex organizational systems and interdependencies with community resources. Exceptional ability to create rapport and manage collaborative relationships with numerous project partners. Proficiency in numerous standard Office Suite software programs and ability to learn new software applications.

Essential Requirements

Reliable transportation, valid CDL and acceptable driving record (or acceptable substitute) required

NLACRC Offers an Excellent Benefits Package:

We offer employees a variety of health and dental plans.

• Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
• No cost Vision plan for employees and eligible dependents
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
• Participate in the Public Service Loan Forgiveness program
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness and sabbatical time
• Holidays – NLACRC offers 13 paid holidays throughout the year
• Most positions are offered a hybrid – remote option (must be a California resident).

Professional Development Opportunities & Growth

NLACRC values the professional development of staff! Many Consumer Services Supervisors gain experience and enter into Manger or Director positions.

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

Covid-19 Job Requirements

Upon job offer acceptance, candidates will be required to show proof of COVID-19 vaccination. A reasonable accommodation may be requested for an exemption from the COVID-19 vaccination requirement.