Job description
Overview:
Material & Equipment Directly Used:
Computers, Multi-Function Device (MFD) Multi-line Phones, Cell Phone, Personal computer systems, Microsoft Office programs, any other pertinent software and general office equipment.
The physical requirements of this position include extended periods of sitting, standing, and communicating via electronic means.
Working Conditions:
The conditions the worker will be subject to in this position include general office conditions. Qualifications:
Education / Certifications:
Experience / Skills:
Supervisory / Budget Responsibilities:
None
We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.
This
position description is subject to change at any time as needed to meet the requirements of the program or company.
The Mass Notification System (MNS) Computer Operator Sr is responsible for IT and Web Services, technical operation, support of internal computer systems / related peripheral equipment, applications and other operational tools, software and devices in support of Mass Notification. The MNS Computer Operator supports all the associated analysis and support of the Fort Bragg Mass Notification mission. Areas of responsibility include computer operations, asset management, internal help desk support, report distribution, and maintenance request support. Analyzes and resolves software and web platform problems. Provides direct operational services and assistance across the program for operational issues and compliance requirements under the contract.
Responsibilities:
Major Job Activities:
- Performs analysis and resolves hardware/software issues.
- Must be able to read, write, and understand Standard Operating Procedures (SOP).
- Studies operating instructions to determine equipment setup needed. May be required to review and/or formulate SOP instructions for users to follow on Program.
- Confirms with customers all issues have been resolved and updates the ticketing system.
- Acts as the IT Computer Operator in the functional area assigned and is considered a Technical Expert in the support of computer systems, web applications, system administration, and the people assigned to these resources.
- Diagnose and correct equipment malfunctions over phone or in person.
- Review error messages and makes corrections during operations or refers problems and maintains operating records for compliance requirements.
- Job duties and responsibilities may change due to contractual requirements.
Material & Equipment Directly Used:
Computers, Multi-Function Device (MFD) Multi-line Phones, Cell Phone, Personal computer systems, Microsoft Office programs, any other pertinent software and general office equipment.
Physical Activities:
The physical requirements of this position include extended periods of sitting, standing, and communicating via electronic means.
Working Conditions:
The conditions the worker will be subject to in this position include general office conditions.
Minimum Qualifications:
Education / Certifications:
Associate’s/Technical Degree or equivalent experience.- Proficiency in Microsoft Office Suite, SharePoint, and Microsoft Project.
- Specific contractual requirements regarding education and experience prevail where applicable.
- Active Secret Clearance preferred.
- U.S. citizenship is required.
Experience / Skills:
Ability to work well under pressure and around tight deadlines.- Must have organizational, analytical, written, and oral communication skills.
- Ability to prioritize, and multi-task in a fast-paced environment, and interact at all levels.
- Ability to work independently with minimal supervision; ability to work in a team-based, highly collaborative environment.
- 1-year of related job experience preferred.
- Effective organizational, analytical, written, and verbal communication skills.
- Customer service experience is required.
Supervisory / Budget Responsibilities:
None
We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.
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