All the benefits and perks you need for you and your family:

• Benefits from Day One (FT & PT Roles Only)
• Paid Days off from Day One (FT & PT Roles Only)
• Career Development
• Whole Person Wellbeing Resources

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Night, (9pm – 9:30am)

Location: 7171 North Dale Mabry Highway Tampa, Florida 33614

The community you’ll be caring for: AdventHealth Carrollwood

• Family-like culture
• Teamwork driven both inter Dept and multidisciplinary
• Positive working climate to support a well-balanced work life balance

The role you’ll contribute:

Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests, and receives payments for services, performs cashiering functions, clears registration errors, and edits pre-bill, and other duties as required. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary, and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed.

The value you’ll bring to the team:

• Greets each patient warmly and professionally

• Collects patient demographics
• Verifies patient Insurance
• Explains to the patient what insurance would cover
• Explains to the patient what out of pocket cost will be
• Attempts to collect patient cost-sharing amounts (e.g., co-pays, deductibles) and outstanding balances before service. Establishes payment plan arrangements for patients per established AdventHealth policy
• Connects patients with financial counseling or Medicaid eligibility vendor as appropriate
• Accountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and patient access departments, which enhances the patient experience

The expertise and experience you’ll need to succeed:

Required:

• High School Diploma
• 1 year of Customer Service/Business Office experience
• Knowledge of Microsoft Word and Outlook.

Preferred:

• 1 year of Patient Access/Patient Registration experience
• 1 year of relevant Healthcare experience